SSC Receivables and Payables

About us

At Transport, we’re passionate about making NSW a better place to live, work and visit. Our vision is to give everyone the freedom to choose how and when they get around, no matter where they live. Right now, we’re delivering a $57.5bn program – the largest Australia has ever seen – to keep people and goods moving, connect communities and shape the future of our cities, centres and regions.

About the team

The Corporate Services division supports the organisation with expert advice and support in Financial, IT, Strategic, Legal, Commercial, Property and Procurement matters. We partner to provide sustainable strategies, solutions and services, enabling our clients to deliver Transport's vision of making NSW a great place to live, work and play. 

The Opportunity

e have multiple permanent and fixed term full time (up to 18mth) opportunities for Shared Services Consultants (SSC) positions within Invoicing and Receipting team as well as Banking team based in Burwood. The primary purpose of the role is to process a range of banking and revenue as well as more complex accounts receivables transactions. These roles provide high-quality and accurate processing of transactions and enquires, ensuring that issues are resolved satisfactorily, speedily and in compliance with standard operating procedures (SOPs) whist meeting service performance targets.

As SSC within the Invoicing and Receipting team, you will:

• Perform end of month relevant general ledger Balance Sheet reconciliations, ensuring accuracy and meeting deadlines
• Undertake investigations into unidentified incoming payments, unsuccessful bank interfaced payments, unallocated credits on cluster-wide customer accounts
• Provide guidance and advice on resolving complex payment clearing exceptions
• Process refund requests
• Prepare Accounts Receivable soft and hard close statutory reporting requirements.
• Deal with major customers and debtors or more complicated circumstances or instances involving larger sums of money or greater risk and resolve issues
• Banking and receipting of cluster-wide customer Cheques
• Receipting of cluster-wide payments, including EFT, BPay, and Quick Web.
• Clearing of cluster-wide customer payment drop-off accounts for BPay, Quick Web and Terminal.

As SSC within the Banking team, you will:

• Investigation of multiple revenue systems discrepancies to reconcile banking, remitting, dishonoured payments, merchant bank accounts and unclaimed monies accounts in accordance with relevant legislations, policies and guidelines
• Monthly General Ledger Balance Sheet reconciliations, ensuring accuracy and meeting deadlines

• Analyse complex or complicated issues and where appropriate exercise sound knowledge of precedent to make a judgement call on how to deal with a transaction
• Administration and execution of third parties’ remittances, accounting of credit card payments, collections and cash deliveries by cash collection agencies, examine variances and undertake analysis of discrepancies and process bank cheques and credit card manual vouchers in a timely fashion
• Undertake adequate internal controls measures to validate functions as required including validations of issued transactions, online sales and cash collection variances, BPay, EFTPOS/Credit card “no-dips” and “double dips”, cancelled transactions, refund, special credits and remittances.

About You

We are looking for proactive team players with an eye for detail. You are experienced in dispute resolution and have great investigative skills to investigate into unidentified payments, often thinking ‘outside the box’ when it comes to these investigations and finding solutions.

With a background in Accounting, you will be an excellent communicator both in oral and written form and have a sound understanding of the accounting policies and relevant legislation, and regulation we operate within.

For more information, view a copy of the role description here.

Salary and Benefits

The salary for this position is Grade 5A ($83,402) – 5E ($91,744) per annum plus superannuation and leave loading.

For more information on Employee Benefits at TfNSW please click here.

How to apply

To apply for this position, please submit a resume and answer all questions within the online application process.

Applications Close: 11.59 PM Sunday 28th February 2021 (internal applicants)

Applications Close: 11.59 PM Sunday 7th March 2021 (external applicants)

This is a gated recruitment process as part of Transport Shared Services Reform. Applications for impacted/gated recruitment roles will be considered in the following order:

1. Matched impacted/excess permanent employees at grade
2. All other internal applicants that are permanent employees (across Transport cluster)
3. Temporary employees
4. External candidates

Eligible employees must have successfully completed their probationary period to be considered in the process.

Our Commitment to Diversity 

Great people come from all walks of life. We are committed to creating a diverse, inclusive and flexible workforce which reflects the community and the customers we serve. We actively promote gender diversity in our workplaces, the employment of Aboriginal and Torres Strait Islanders and the employment of people with a disability. We welcome and encourage applications from all people regardless of age, gender, ethnicity, cultural background, or sexual orientation. If you need an adjustment in the recruitment process, please call/text or email the contact person for this role. 

For any enquiries, please email Karen Rayner on Karen.Rayner@transport.nsw.gov.au.

Apply today to register your interest! 

Find out more about Transport for NSW at https://www.transport.nsw.gov.au/about-us 

The way we work is evolving, and we want to enable our people to work in ways that work for them. We’re moving from predominantly office-based work to a more flexible approach that supports working from different locations, including regionally. If you’re interested in working from a location not listed in the job ad, please get in touch with the Talent Specialist to discuss what’s possible.