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Manager, Comms and Engagement (CST)

Organisation/Entity:  Transport For NSW
Job Category:  Information & Communication Technology
Job Location: 

Chippendale, NSW, AU, 2008

Job Ref No:  41161
Employment Type:  Permanent Full-Time
Salary Range:  $138670.0-$155309.0

About us


Transport for NSW (TfNSW) is the lead agency of the NSW Transport cluster. Our role is to lead the development of a safe, efficient, integrated transport system that keeps people and goods moving, connects communities and shapes the future of our cities, centres and regions. We work with several government agencies to coordinate metro, train, bus, ferry, light rail, road and maritime services, always keeping the safety and comfort of our customers at the heart of what we do.


About the team


The People Communications and Engagement branch connects, inspires and empowers the people of Transport to deliver on our strategic objectives and bring our cultural aspirations to life. Our team create and deliver strategy and plans that connect meaningful engagement activity to business outcomes, impactful and creative content and innovative campaigns. We tell Transport’s story, drive positive change and are helping to build a culture that puts customers at the centre, people at the heart and delivers outcomes for the greater good.


The opportunity


We have ongoing opportunity for a Manager Communications and Engagement to join our team working within our Divisional Communications portfolio, leading communication and engagement activities top support divisional leadership teams with their strategic agenda.   

These role works collaboratively with business partners to ensure communication and engagement needs of the many and diverse audience groups across the Cluster. You'll lead a team to develop and implement high value, future-focused internal communication and engagement strategies to help team Transport deliver its strategic agenda. The role may have a variable number of direct and indirect reports depending on business/ project requirements.



Key priorities/deliverables


The role involves:


  • Effectively managing a high performing team that can balance complex needs and priorities in an agile way while maintaining the ability to be proactive and innovatively meet future needs
  • Partnerning with the business to develop and implement communications and engagement strategies that support an agile way of working while delivering on specific business needs and priorities
  • Leveraging your experience, knowledge of the business and critical thinking skills to provide strategic advice and guidance to leaders, partners and key stakeholders across the division
  • Managing and overseeing the delivery of strategic communications and engagement activities in line with Transport’s vision, values and business priorities
  • Managing and overseeing the development of engaging, impactful and targeted content that resonates with key audience groups, in turn, driving engagement that builds relationships and ultimately achieves business outcomes
  • Working in step with your peers and colleagues across the communications function to support shared success and attention to results

Please click here to view a copy of the role description.



About you


We are looking for a highly-collaborative team player with a proven track record in delivering successful internal and/or external communication strategies/plans that positively engage and inspire the many and diverse audiences in Transport for NSW.  


You build relationships easily, and your ability to work with multiple stakeholders while navigating competing deadlines and priorities is unquestioned.  You maintain a strong work ethic, coupled with previous experience in a similar environment, you are aware of the political sensitivities and confidential nature of what you do.   


You have a can-do attitude, excellent communication skills, and solid experience operating in a complex customer-centric fast-paced environment.


Along with being tertiary qualified in communications/marketing/public relations (or relevant discipline/work experience), you will be self-motivated and decisive - able to work autonomously and under direction. 


We are looking for professionals who model the highest standards of integrity and professional conduct.



Salary and Benefits


The salary for this position is Transport Service Grade 9 ($138,670 - $155,309) per annum plus superannuation and leave loading.


For more information on Employee Benefits at TfNSW please click here.



How to apply


To apply for this position, please upload your resume and answer all pre-screening questions within the online application process.


Applications close: 11:59 pm, Sunday 24th October 2021 


We are the community we serve

We are committed to being an inclusive, diverse and flexible workplace where differences are valued. We welcome people of all backgrounds, experience and abilities.

We enable our people to work in ways that work for them and their teams. Working virtually and from different locations including regional locations, staggering work hours and job sharing are just some of the ways our people can work flexibly.

Please contact the Talent Specialist below if you require any adjustments to be made to how you interact with us throughout the recruitment process or would like to discuss flexible work options.

Find out more about Transport for NSW at https://www.transport.nsw.gov.au/about-us ​

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