Share this Job
Apply now »

Mgr Digital Communications & Engagement

Organisation/Entity:  Transport For NSW
Job Category:  Information & Communication Technology
Job Location: 

Parramatta, NSW, AU, 2150

Job Ref No:  43121
Employment Type:  Permanent Full-Time
Salary Range:  $138670.0-$155309.0

About us


Transport for NSW is the lead agency of the NSW Transport cluster. Our role is to lead the development of a safe, efficient, integrated transport system that keeps people and goods moving, connects communities and shapes the future of our cities, centres and regions. We work with several government agencies to coordinate road, rail, bus and maritime services, always keeping the safety and comfort of our customers at the heart of what we do.


About IT at TfNSW


TfNSW’s IT group provides the tools, information and services that enable 30,000 employees to deliver a smart and efficient transport network. We bring the future to our people by delivering innovative solutions and minimising business disruptions, building an engaged and connected workforce through tech-enablement. This is an exciting time to join the team, with a committed annual investment of $700m for progressive technology projects including bots, apps, AI solutions, autonomous 3D mapping drones, cybersecurity and transforming cameras across our network.


Regional, Delivery & Safety (RDS) IT support three Transport Divisions; Safety, Environment and Regulation, Infrastructure & Place and Regional and Outer Metropolitan. Our purpose is to enable our clients to innovate, scale and achieve outcomes through faster and more effective delivery of business applications and IT services.


The opportunity


We have a new opportunity for a Manager Digital Communications & Engagement, permament full time role within Regional Delivery & Safety (RDS). The primary purpose of the role is to provide strategic direction and execution on the development and delivery of digital content to engage clients and effectively communicate the branches announcements, services and initiatives. The role will also support the Information Technology teams by working with stakeholders to understand their needs and to design a communication plan to ensure the successful delivery of outcomes across the cluster.


Your role will include;

  • Lead the strategic implementation and management of effective content for the branch, clients and stakeholders, ensuring best practice methodologies and systems, processes and guidelines are applied to support optimisation of digital products
  • Drive the development and implementation of effective digital communication strategies, solutions and standards to meet the organisation’s strategic communication priorities and challenges.
  • Lead stakeholder engagement, negotiate and influence outcomes, manage issues and provide expert advice on best practice so that content is fit for purpose and meets desired outcomes
  • Effectively manage performance and resources in a manner that meets requirements and optimises outcomes including planning work priorities and ensuring budget and resources are used effectively to maximise value and minimise reputational risk
  • Maintain awareness of government obligations, emerging issues, risks and opportunities impacting digital communications to identify, pursue, evaluate, recommend and deliver innovative solutions that optimise outcomes
  • Collaborate with other teams to provide best practice digital and content advice and to ensure that customers and stakeholders receive a seamless and integrated communications service
  • Act as the conduit to the Corporate Communications team ensuring effective information flow and adherence to the Corporate Communications guidelines and procedures.


For more information please view a copy of the role description.


About you


To be successful in the role you will


  • Appropriate tertiary qualifications or demonstrated, equivalent, relevant professional experience.
  • Website project management experience and proven ability to work on multiple tasks concurrently
  • Advanced experience in developing, testing and maintaining web content in Squiz Matrix
  • Experience in creating digital content with a good understanding of information architecture and user experience principles for content-rich websites
  • Understanding of web accessibility requirements and monitoring compliance


Salary and Benefits


The salary for this position is TfNSW Grade 9 ($138,670.00 - $155,309.00) per annum plus superannuation and leave loading.  


For more information on Employee Benefits at TfNSW please click here. 


How to apply


To apply for this position, please answer all questions within the online application process and submit a resume. 



Applications Close: 11.59 PM Sunday, 30th January 2022


All Transport workers are required to have at least one dose of a TGA approved COVID-19 vaccine by 6 December 2021 and two doses by 7 February 2022; or an approved medical contraindication. You will be required to show proof of your COVID-19 vaccination status or apply for a medical exemption prior to securing this role.


We are the community we serve

We are committed to being an inclusive, diverse and flexible workplace where differences are valued. We welcome people of all backgrounds, experience and abilities.We enable our people to work in ways that work for them and their teams. Working virtually and from different locations including regional locations, staggering work hours and job sharing are just some of the ways our people can work flexibly.

Please contact the Talent Specialist below if you require any adjustments to be made to how you interact with us throughout the recruitment process or would like to discuss flexible work options.


For any enquiries, please email Srivatsa Lakshmi Narayana at Srivatsa.Lakshminarayana@transport.nsw.gov.au


Apply today to register your interest!


Find out more about Transport for NSW at https://www.transport.nsw.gov.au/about-us

Job Segment: Communications, Manager, Corporate Communications, User Experience, Project Manager, Marketing, Management, Technology

Apply now »