Share this Job
Apply now »

Senior Communications and Stakeholder Engagement Officer

Organisation/Entity:  Transport For NSW
Job Category:  Information & Communication Technology
Job Location: 

Pennant Hills, NSW, AU, 2120

Job Ref No:  66210
Employment Type:  Fixed Term Full-Time
Salary Range:  $120423.0-$134872.0

About us


Transport for NSW keeps our State moving by providing safe, integrated and efficient transport systems. We put our customers at the centre of everything we do – and we do a lot. We connect people, communities and industry and manage how they use our road, rail and maritime networks and services, and even active modes like walking and cycling. The work we do connects the journeys you take every day.


We are a state government organisation made up of more than 28,000 people and we're in the middle of delivering the largest transport infrastructure program in Australia's history. We work across planning, policy and procurement, harnessing data and technology to develop smarter and more adaptive transport solutions.


That means job opportunities in metropolitan and regional areas right across NSW – you have the chance to be part of creating a lasting legacy that will benefit generations to come.


Greater Sydney Division

Our division is redefining integrated transport choices to improve the lives of customers and communities, making Greater Sydney a better place to live, work and play.

We have the single biggest place making opportunity at Transport in the coming years - reshaping Greater Sydney into a metropolis of three cities – Eastern Harbour City, Central River City (Parramatta) and Western Parkland City.

Greater Sydney is focused on these three unique cities and delivering a joined up transport network and services, to ensure these cities become the places that their customers and communities really want


The opportunity


Right now, we have an opportunity available for a Senior Community and Stakeholder Engagement Officer to join the Community and Place branch in the Eastern Harbour City.


This is a new role in a supportive team in the Inner West place-based team, which covers five local government areas, focusing on place-based community engagement with Country at the centre. This is a truly unique opportunity to be part of the development of your own position. The Officer will play a major role in managing planning and logistics for a quarterly online community forum, as well as manage a web based community portal that will be a one stop shop for the Inner West community to find out what Transport activities are happening in their region.


The role is responsible for the development and delivery of a wide range of place focussed stakeholder and community engagement strategies. 

Responsibilities include:  

  • Design and delivery of high-quality engagement and communications strategies.
  • Research, design and implementation of online and face-to-face engagement methods.
  • Measuring stakeholder engagement effectiveness and applying continuous improvement methodologies.
  • Supporting engagement activities such as presentations, forums and workshop facilitation.
  • Understanding community needs and aspirations, building and managing ongoing relationships.
  • Working flexibly based on engagement and communications activities/needs.


Please click here to view a copy of the role description. 


This is a Temporary Fixed Term role until June 2024.


About you


You thrive on building relationships and interacting with people both internal and external to the organisation and enjoy delivering exceptional customer experiences and outcomes


You will have a thorough knowledge of community’s and experience in developing and implementing community and stakeholder engagement strategies . You are confident in coordinating and facilitating events and forums.


The role will require an understanding of IAP2 practices and commitment to well planned, deliberate and accessible engagement opportunities.



Most importantly you are creative, think outside the box and look to bring a new perspective and ideas to the team. As you progress in the role there will be the opportunity to pick up new skills and develop your experience so a willingness to continually learn and embrace new working methodologies is a must.


The team work out of the Elizabeth Street office in Sydney CBD and this will be the home site for the role. Transport for NSW offers flexible working arrangements and supports a balance of office and work from home options.




Right now is an exciting time to join our team as we are delivering the largest infrastructure program Australia has ever seen – to keep people and goods moving, connect communities and shape the future of our cities, centres and regions.


Find out more about Transport for NSW at  


Salary and Benefits


The salary for this position is Grade 8 – ($120,423 to $134,872) per annum plus superannuation.


For more information on Employee Benefits at TfNSW please click here


How to apply


To apply for this position, please submit a resume and answer all questions within the online application process.


Closing Date for applications is Sunday 10th July 2022.



We are the community we serve

We are committed to being an inclusive, diverse and flexible workplace where differences are valued. We welcome people of all backgrounds, experience and abilities.

We enable our people to work in ways that work for them. Working virtually and from different locations including regional locations, staggering work hours and job sharing are just some of the ways our people can work flexibly.

Please contact the Talent Specialist below if you require any adjustments to be made to how you interact with us throughout the recruitment process or would like to discuss flexible work options. ​

For any enquiries, please email Karen Singer at KAREN.SINGER3@TRANSPORT.NSW.GOV.AU.


We’re certified as a Family Inclusive Workplace

Our flexible work practices and policies for parental leave, employee and family wellbeing and family care enable us to provide genuine support for our people to thrive at work and at home.

Working with Transport gives you access to a range of benefits that help you balance work with the things that matter to you. Look through our Employee Benefits Guide to learn more.


Apply today to register your interest!

Find out more about Transport for NSW at

Take a look at our application tips video series for plenty of great information on navigating and acing the application and recruitment process here at Transport.


Our COVIDSafe Measures Policy

All Transport for NSW workers are required to have:

  • appropriate evidence of being fully vaccinated with a TGA approved COVID-19 vaccine; or
  • an approved medical contraindication.

You will be required to show proof of your COVID-19 vaccination status or apply for a medical exemption prior to securing this role.

Job Segment: Communications, State Government, Work from Home, Procurement, Temporary, Marketing, Contract, Government, Operations

Apply now »