Customer Attendant - Grafton Station

You want to contribute to making a difference to others through your work.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.
 

In this role, you'll:

Provide exceptional customer service when assisting staff and passengers with their inquiries; help with luggage and assist passengers with connecting regional services on their journey throughout NSW.

Coordinate a broad range of day-to-day station functions including customer service, servicing the staff barracks, general station cleaning and maintenance.

Work alongside our train crew and other stakeholders to ensure that all safety standards are met and manage any potential safety risks that may arise and impact staff and passengers.

The Customer Attendant position that we have currently have available is a permanent part-time role working a minimum of 20 hours per week on a rotating fortnightly roster which includes weekends and public holidays. You may be required to work additional hours at short notice with the potential for overtime.

Please view the Role Description and the Customer Service Attendant Information Pack.

The full-time rate of pay for this position is $1,281.40 per week, including the Industry Allowance. As a part-time employee, you will be paid on a pro-rata basis calculated on your agreed hours of work. In addition, you will also receive shift allowances, superannuation, and annual leave loading benefits on the 5 weeks annual leave.

A Talent Pool will be created for current and future temporary and permanent, full-time, and part-time positions at Grafton Station over the next 18-month period. If you are deemed suitable at interview and a vacancy arises, you may be contacted and asked to complete pre-employment checks.

Also watch a Day in the Life of a Customer Attendant.
 

About you

You are enthusiastic and have a passion to work within your local community; you have the experience to work on the frontline and be the first point of contact when our passengers arrive at your station.

You are resilient and have outstanding interpersonal skills to provide clear and accurate instructions and can manage difficult conversations with a diverse range of people from all walks of life.

You are proactive and are confident to make prompt decisions whilst working alongside a variety of stakeholders in a safety focused operational environment.
 

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

At NSW TrainLink, we help connect passengers all over NSW and beyond. Our regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories.

Our services support thriving regional communities and economies by helping people access the things that are important to them, and by bringing visitors to our stunning regions.
 

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This is an in-person, on-site role.

What are you waiting for…? Connect with us.  Apply now!

Applications close: 11:59 pm Sunday 9th February 2025

For more information about this role, please contact MAXINE.GREENSTREET@TRANSPORT.NSW.GOV.AU.

People living with disability are supported throughout the recruitment process and at work. Visit Supporting people with disability for more info or speak to your talent team member to arrange any

adjustments to how you interact with us. 

Need some help with your application? Take a look at our application tips video series.

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