Frequently Asked Questions

 

System access, profile and user settings

Q: I cannot remember my password

A: Click the “forgot your password” link on the sign in page and an email will be sent to you with a link to reset the password.

Q: I am trying to create an account and it says there is already an account with my username? What am I doing wrong?

A: An account with the email address you are trying to use already exists. If you have created an account using this email address in the past and have forgotten the password, use the “forgot your password” link on the sign in page to reset your password.

Q. I do not have an email address. Can I still apply?

A: In order to apply for a job or to create a profile, each candidate will need a unique email address.  If you do not have an email address, one option is to create a free Gmail account.

Q: I wish to change my details. How do I do this?

A: If you wish to change your information on your candidate profile, login to your account and update your information on the “Candidate Profile” page. You will be able to update your information as required.  Please be sure to save your changes at the bottom of the page before exiting.

If you wish to change any information submitted on a specific job application, you may only do so if the job is currently advertised.

Q: I no longer wish to receive job alerts. How can I unsubscribe?

A:  Sign in to your profile, update your job alert settings by clicking Options > Job alerts.

From here, you can delete specific job alerts that are no longer relevant to you, or uncheck the ‘Receive new job posting notifications’ box to stop being notified

Q: I am having issues with the system and unable to lodge my application.

A: We recommend lodging your application as early as possible within the advertising period to ensure technical issues do not arise that you do not have time to resolve. You can contact

TalentSystems@transport.nsw.gov.au for technical support with the system, noting that this mailbox is only monitored throughout business hours.

The application process

Q. What if the position or location I am looking for is not advertised?

A: Opportunities may not always be available in the job type or location of your choice. There are number of alternatives to assist you in finding your preferred job.

Create a candidate profile and set up a 'job alert' to be advised of future opportunities in your chosen area of interest.
Create a new search and broaden your job search criteria.

Q. I have seen a number of roles that I am interested in. Can I apply to multiple roles?

A: Yes. You can apply to as many job opportunities that match your capabilities and experience.

Q: What should I include in my application?

A: Read the job advertisement carefully as it will specify what you need to include with your job application. Ensure that you take the time to answer all questions included within the application process and attach all documents requested.

Q. Do I have to attach a resume when applying for a role?

A: Yes, a resume must be attached with your application.

Q. My resume is not uploading or the screen is not refreshing when I select the file.

A: When loading your resume in the application screen, click ‘save’ to refresh the screen with your document.

Q: Can I apply for a role if I am not a permanent resident or citizen of Australia?

A: For permanent positions, we typically require you to be a permanent resident or citizen of Australia (or hold relevant unlimited work rights as a New Zealander). For senior or specialist positions, please contact the person listed on the advertisement to discuss your options. For temporary vacancies, you must hold a visa for the full duration of the job vacancy.

Q: Who do I contact if I need more information about the role?

A: Contact the nominated contact person in the advertisement if you have any questions.

Q: How can I be sure my application has been received?

A: If your application has been submitted successfully, a confirmation email will be sent to your nominated email address. 

If you cannot find this confirmation email, please check your spam/junk folders. Please ensure you are checking the email address you used to submit your application.

If you have not received a confirmation email, this may mean that your application has not been successfully submitted and you should try to submit a new application. If you are still unable to submit an application, please contact the Talent Specialist listed in the job advertisement.

Q: I have submitted my application and haven’t heard anything back

A: We try our best to review applications as soon as possible. It may take 3-4 weeks from the application close date for us to review applications and contact applicants via email or phone call to advise them on the outcome of their application. You can also view the status of each role you have applied for by logging into your account and selecting the “Jobs Applied” section of your candidate profile.

Transport for NSW opportunities

Q: Does Transport for NSW offer Entry Level positions?

A: Transport for NSW has an Entry Level Talent Program offering people the opportunity to join our team as a Graduate, Cadet, Scholar or VET Cadet. If you would like to know more, click here

Q: Do you offer roles to people with a disability?

A: We actively promote the employment of people with disabilities and are committed to creating a diverse, inclusive and flexible workforce which reflects the community and the customers we serve. Please feel free to speak openly to your recruiter about your disability and any adjustments you require to be made during the recruitment process.

Q: Do you offer roles to people who are Aboriginal or Torres Strait Islander?

A: We actively promote the employment of people who are Aboriginal or Torres Strait Islander across all our advertised roles. Further to his, we regularly create targeted recruitment campaigns for Aboriginal or Torres Strait Islander people.