Senior Customer Attendant - Albury Station

You crave a career that pushes you, where you'll meet challenges head on and you're guaranteed to grow.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

 

In this role, you'll:
Provide exceptional customer service on the frontline when assisting passengers with inquiries, preparing travel bookings, and helping with luggage to connecting services.

Work on the platform conducting a broad range of day-to-day station operations; manage the presentation standards and general maintenance, as well as service the barracks accommodation.

Proactively ensure that safety standards are adhered to and manage any potential safety risks that may arise and impact staff and passengers.

The current Senior Customer Attendant position that we have available at Albury Station is a permanent part-time role working a minimum of 20 hours per week on a 7-day rotating roster.

Shift hours are between 3:30 am to 11.30 pm including public holidays. You also may be requested to work additional hours at short notice based on the business requirements.

The full-time rate of pay for this position is $1,325.15 per week, including the Industry Allowance. As a part-time employee, you will be paid on a pro-rata basis calculated on your agreed hours of work. In addition, you will also receive shift allowances, superannuation, and annual leave loading benefits with up to 5 weeks annual leave.

Please view the Role Description and the Information Pack.

A Talent Pool will be created for current and future temporary and permanent, full-time, and part-time positions at Albury Station over the next 18-month period. If you are deemed suitable at interview and a vacancy arises, you may be contacted and asked to complete pre-employment checks.


About you

• You have a passion to work within your local community; you can bring your previous customer service experience to work on the frontline to be the first point of contact when our passengers arrive at the station.
• You are resilient and have outstanding interpersonal skills to provide clear and accurate instructions; you can manage difficult conversations with a diverse range of people from all walks of life.
• You are proactive and are confident to make prompt decisions whilst working alongside a variety of stakeholders in a safety focused fast past operational environment.

Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

At NSW TrainLink, we help connect passengers all over NSW and beyond. Our regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories.

Our services support thriving regional communities and economies by helping people access the things that are important to them, and by bringing visitors to our stunning regions.
 

Join us
Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits.

This is an in-person, on-site role.

What are you waiting for…? Connect with us.  Apply now!

Applications close: 11:59 pm Wednesday, 27th November 2024.

For more information about this role, please contact Maxine.Greenstreet@transport.nsw.gov.au

People living with disability are supported throughout the recruitment process and at work. Visit Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.

Need some help with your application? Take a look at our application tips video series.

#LI-Onsite
#reghyb  
#tccsj