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Aboriginal & Torres Strait Islander - Customer Service Talent Pool - Central Coast & Newcastle

Organisation/Entity:  NSW Trains
Job Category:  Call Centre & Customer Service
Job Location: 

Broadmeadow, NSW, AU, 2292 Morisset, NSW, AU, 2264 Woy Woy, NSW, AU, 2256 Maitland, NSW, AU, 2320 Newcastle, NSW, AU, 2300 Wyong, NSW, AU, 2259 Gosford, NSW, AU, 2250

Job Ref No:  65821
Employment Type:  Permanent Full-Time
Salary Range:  $1152.75-$1189.75

Do you proudly identify as Aboriginal or Torres Strait Islander? Join our Customer Service Attendant team!


About us

NSW TrainLink helps connect customers all over NSW and beyond. Our intercity and regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories.


Our services support thriving regional communities and economies by helping people access the things that are important to them and by bringing visitors to our stunning regions. And it's all thanks to our dedicated and passionate team from right across NSW, who work together to make more than 32.6 million customer journeys happen every year.


The Opportunity

We have multiple exciting opportunities within the Central Coast and Newcastle region for Customer Service Attendants to join our Central & North team within NSW TrainLink.


These customer focused roles ensure that the station is maintained to a high quality, safety standards are always met and provide a high level of customer service to our customers. 


The positions play a key role in leading and coordinating a broad range of station functions, including but not limited to, customer service and enquiries, station presentation including cleaning tasks, safety, booking luggage and connecting with train crew.


A Talent Pool will be created for current and future temporary and permanent, full-time and part-time positions that become available with the Central Coast / Newcastle region over the next 18-month period. If you are deemed suitable at interview and a vacancy arises in your preferred location, you may be contacted and asked to complete pre-employment checks.



About You

As a Customer Service Attendant, you’ll share our vision and ensure all your first impressions count, be friendly and ready to help, communicate clearly and be focussed on finding a solution while sharing your knowledge and working together with our customers and team to achieve the best outcomes.


In addition, you will also possess an amazing attitude and thrive in a customer facing environment, love working on the frontline. You enjoy working in a rostered shift environment (24/7 and flexible to work in different Stations across the Central Coast and Newcastle) and want to be part of an organisation focused on making positive changes in the community and the everyday lives of our customers. 


If you are self-driven, can work autonomously with initiative, have a strong work ethic, driven to provide exceptional customer we want to hear from you!




Does this sound like you? If you’re motivated by the opportunity to work at the heart of communities, helping people get to where they need to go, apply today.


For more information on these positions, please download and read the Customer Service Attendant and the Customer Service Attendant Information Pack before applying.



Salary and benefits

The salary for this position is $1152.75 – $1189.75 per week (pro rata) per annum plus superannuation and leave loading. 


For more information on the benefits of working with NSW TrainLink, read our Employee Benefits Guide



How to apply

To apply for this position, please submit a resume and answer all questions within the online application process. 


Applications close: 11:59pm on Sunday 29th May 2022


To be considered for these roles you must be Aboriginal or Torres Straight Islander. You also must be 18 years of age. Applicants will need to complete merit-based selection activities and will be subject to satisfactory medical, drug & alcohol and criminal record checks as part of the selection process.



We are the community we serve

We are committed to being an inclusive, diverse and flexible workplace where differences are valued. We welcome people of all backgrounds, experience and abilities.

We enable our people to work in ways that work for them and their teams. Working virtually and from different locations including regional locations, staggering work hours and job sharing are just some of the ways our people can work flexibly.

Please contact the Talent Scout below if you require any adjustments to be made to how you interact with us throughout the recruitment process or would like to discuss flexible work options. For any enquiries, please email Maxine Greenstreet at MAXINE.GREENSTREET@TRANSPORT.NSW.GOV.AU.



We’re certified as a Family Inclusive Workplace

Our flexible work practices and policies for parental leave, employee and family wellbeing and family care enable us to provide genuine support for our people to thrive at work and at home.



Apply today to register your interest!

Find out more about NSW TrainsLink at

Take a look at our application tips video series for plenty of great information on navigating and acing the application and recruitment process with NSW TrainLink.



Our COVIDSafe Measures Policy

All Transport NSW workers are required to have:

  • appropriate evidence of being fully vaccinated with a TGA approved COVID-19 vaccine; or
  • an approved medical contraindication.


You will be required to show proof of your COVID-19 vaccination status or apply for a medical exemption prior to securing this role.

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