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Customer Liaison Officer

Organisation/Entity:  Transport For NSW
Job Category:  Call Centre & Customer Service
Job Location: 

Burwood, NSW, AU, 2134

Job Ref No:  39902
Employment Type:  Permanent Full-Time
Salary Range:  $75461.0-$83005.0

About us


Transport for NSW (TfNSW) is the lead agency of the NSW Transport cluster. Our role is to lead the development of a safe, efficient, integrated transport system that keeps people and goods moving, connects communities and shapes the future of our cities, centres and regions. We work with several government agencies to coordinate metro, train, bus, ferry, light rail, road and maritime services, always keeping the safety and comfort of our customers at the heart of what we do.



The opportunity


Right now, we have an exciting opportunity for Customer Liaison Officer, Supplier Enablement to join the Service Delivery Team within our Transport Shared Service branch. This is a permanent full-time opportunity that is based in our Burwood office, however, flexibility due to the current environment is available. 


Within this role, you will be responsible for vendor creation and maintenance tasks that involves the review and processing of customer requests via a range of ERP systems and technologies. Working closely with teams in Service Centre, Ariba Enablement, Procurement Sourcing, Accounts Payable and the Centre of Excellence, you will have an opportunity to contribute to high levels of service to our customers, facilitate process improvement and be a part of a dynamic team keen to make a difference.


With this, you will also be responsible for and have a strong focus on providing value-add support, troubleshooting and general guidance to its customers on a range of procurement services.


 Please click here to view a copy of the position description.



 About You


To be successful in this role, you will bring forward demonstrated previous experience in ERP systems (Ariba network, Ariba SLP and/or SAP). You will have strong communication and stakeholder skills, be deadline driven and thrive on working as part of a large and broader team. 


You are flexible and positive in the delivery of day to day services and readily adapting to changes in technology and process.



Salary and Benefits


The salary for this position is Transport Grade 4 ($75,461 to $83,005) per annum plus superannuation and leave loading.


 For more information on Employee Benefits at Transport for NSW, click here.





Joining Transport for NSW, you’ll have access to a range of unique government benefits in a flexible work environment like no other. If you’re ready to step into this meaningful and rewarding role, we want to hear from you!


 Applications close: 11:59 PM Sunday, 24th October 2021.


The way we work is evolving, and we want to enable our people to work in ways that work for them. We’re moving from predominantly office-based work to a more flexible approach that supports working from different locations, including regionally. If you’re interested in working from a location not listed in the job ad, please get in touch with the Talent Specialist to discuss what’s possible.



We are the community we serve

We are committed to being an inclusive, diverse and flexible workplace where differences are valued.  We welcome people of all backgrounds, experience and abilities.

We enable our people to work in ways that work for them and their teams. Working virtually and from different locations including regional locations, staggering work hours and job sharing are just some of the ways our people can work flexibly.

Please contact the Talent Specialist below if you require any adjustments to be made to how you interact with us throughout the recruitment process or would like to discuss flexible work options. ​

For any enquiries, please email Verce Stambolziovska at VERA.STAMBOLZIOVSKA2@TRANSPORT.NSW.GOV.AU. ​

Find out more about Transport for NSW at https://www.transport.nsw.gov.au/about-us ​ ​

Job Segment: Accounts Payable, ERP, Procurement, SAP, Business Process, Finance, Technology, Operations, Management

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