Performance Analyst

You crave a career that pushes you, where you'll meet challenges head on and you're guaranteed to grow.

You're all about the detail and this role will allow you to drive evidence-based decision making to optimise systems and efficiency, not just for the business but for our customers too. It's data and research with impact you can see.

In this role, you'll:
Be responsible for delivering a range of services to support the delivery of products, projects and works of the Customer Information Channels Unit. Developing and monitoring key points on operational efficiency, you will support the collection of data across multimodal functions to generate meaningful reports. This position has a focus on continuous improvement and will require you to objectively review current ways of working and make recommendations. In this role you will also be responsible for liaising with a range of stakeholders to ensure effective scoping, scheduling, estimation and costing of works requests.

Please click here to view the role description.

About you
With a passion for data management, you will be a highly structured and autonomous worker with a clear understanding of business operations requirements and an aptitude for process and systems. Articulate in your written and verbal communication, you will be skilled when it comes to stakeholder engagement and comfortable writing submissions. You will have strong excel skills and be happy working with finance teams and the Enterprise Project Management Office to build graphs, charts and dashboards alike. While not essential, being systems oriented and having experience in Power BI or Copilot would be viewed favourably.

Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

At Sydney Trains, our rail services keep Sydney moving by putting our customers at the centre of everything we do. We work with our local communities to deliver safe, timely and efficient rail services 24 hours a day, seven days a week.

Our trains and network are evolving to meet the needs of our customers now and well into the future. We’re continuing to integrate technological innovations that help us deliver a smarter and more sustainable network.

Join us
Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This role is hybrid-friendly, meaning you can mix in-person days at your team’s home base location with remote days.

What are you waiting for…? Connect with us.  Apply now!

Applications close: 11:59 pm Sunday, 16th February 2025.

For more information about this role, please contact caitlin.mcdougall@transport.nsw.gov.au.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information, or speak to your talent team member to arrange any adjustments to how you interact with us.

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