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Customer Attendant Qualified - Casino

Organisation/Entity:  NSW Trains
Job Category:  Call Centre & Customer Service
Job Location: 

Casino, NSW, AU, 2470

Job Ref No:  71841
Employment Type:  Permanent Part-Time
Salary Range:  $1119.25-$1119.25

About us

NSW TrainLink helps connect customers all over NSW and beyond. Our intercity and regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories.

Our services support thriving regional communities and economies by helping people access the things that are important to them and by bringing visitors to our stunning regions. And it's all thanks to our dedicated and passionate team from right across NSW, who work together to make more than 32.6 million customer journeys happen every year.


About the team

We have an exciting opportunity for a permanent part-time Customer Attendants Qualified to join our Customer Service Delivery team based at Casino station. Our Customer Service Delivery team members are the face of NSW TrainLink, ensuring our customers have a great experience using our services. 


The opportunity

We’re looking for passionate individuals who have experience in a customer service environment and are committed to delivering a high standard of customer service to exceed customer expectations and provide them with an unforgettable experience

Someone who possesses exceptional interpersonal skills and who can deal with a variety of stakeholders.

The successful applicants will be proactive and have the ability to work both independently and as part of a team. We need people who can work well under pressure to ensure the safety of our customers and crew. 


The Role

Customer Attendant Qualified are responsible for performing a full range of station functions including ticketing, luggage handling, assisting passengers to board connecting services, cleaning and maintenance of the station premises including the daily terminating train. Salary is $1,119.25 per week (pro-rata) including superannuation and leave loading. For more information, please refer to the Role Description Customer Attendant Qualified


A Talent Pool will also be created to fill both fixed term and permanent opportunities that become available at Casino over the next 18 months.   


About you


Essential requirements:

  • You must be able and willing to work across a 28-day 30 hours per fortnight. Rotating Shift Work Roster including weekends and public holidays. The rotational shifts being, Day: 6:30am – 9:30am. Night: 5:15pm – 8:15pm. Extended hours may be necessary at short notice.
  • Own transport is beneficial as some shifts start times are out of train operating hours.


Salary and Benefits

NSW TrainLink offers its employees challenging and rewarding work with opportunities for career progression, learning and development and work-life balance. Other benefits include


  • Free travel on NSW government trains, buses and ferries
  • Flexible work practices, where possible
  • Applicable shift allowances and penalty rates
  • Full corporate work uniform provided


Join NSW TrainLink for the opportunity to shape the future and make a genuine difference for the people and communities of NSW by providing a world class rail system.

For more information on Employee Benefits at NSW TrainLink please click Employee Benefits



Joining Transport for NSW, you’ll have access to a range of unique government benefits in a flexible work environment like no other. If you’re ready to step into this meaningful and rewarding role, we want to hear from you!


How to apply 

To apply for this position, please submit a resume and answer all questions within the online application process.


Applications close: 11:59PM on Sunday, 21st August 2022



We are the community we serve

We are committed to being an inclusive, diverse and flexible workplace where differences are valued. We welcome people of all backgrounds, experience and abilities.

We enable our people to work in ways that work for them and their teams. Working virtually and from different locations including regional locations, staggering work hours and job sharing are just some of the ways our people can work flexibly.

Please contact the Talent Specialist below if you require any adjustments to be made to how you interact with us throughout the recruitment process or would like to discuss flexible work options. For any enquiries, please email Claudia Salazar at CLAUDIA.SALAZAR@TRANSPORT.NSW.GOV.AU.



We’re certified as a Family Inclusive Workplace

Our flexible work practices and policies for parental leave, employee and family wellbeing and family care enable us to provide genuine support for our people to thrive at work and at home.



Apply today to register your interest!

Find out more about NSW TrainLink at

Take a look at our application tips video series for plenty of great information on navigating and acing the application and recruitment process with NSW TrainLink.



Our COVIDSafe Measures Policy

All Transport NSW workers are required to have:

  • appropriate evidence of being fully vaccinated with a TGA approved COVID-19 vaccine; or
  • an approved medical contraindication.

You will be required to show proof of your COVID-19 vaccination status or apply for a medical exemption prior to securing this role.

Job Segment: Call Center, Part Time, Customer Service

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