Shared Services Support Officer

You're agile, keen and open to meaningful work and opportunities that come your way.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role, you'll:
Joining a high performing team, CAWS (Customer Assets and Workplace Services), you will provide customer service support across various channels such as, live chat, emails and telephone calls.
You will be based in our Service Centre where you will learn various process and systems, utilise collaborations tools and process transactions accordingly for internal/external customers.

This is a Permanent position based from our Dubbo or Parkes Service Centres. You must live locally and have the ability to travel to/from the office daily.

Please click here to view a copy of the position description.

About you

• Demonstrated knowledge and/or experience in a customer-centric service organisation
• Demonstrated ability to adapt and to learn and implement new processes and procedures as new technology, service requirements and work methods emerge
• Demonstrated ability to take ownership of customer experience and to build rapport, understand customer requirements and to provide best possible service approach from first contact
• Experience using multiple computer-based systems and ability to learn new systems with ease
• You must be able to work from our Dubbo or Parkes office location

Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. 

Join us
Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This role is hybrid-friendly, meaning you can mix in-person days at your team’s home base location with remote days.

What are you waiting for…? Connect with us.  Apply now!

Applications close: 11:59 pm Sunday, 2nd Feburary 2025.

For more information about this role, please contact Christina.Park@transport.nsw.gov.au.

People living with disability are supported throughout the recruitment process and at work. Visit Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.

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