Customer Service Attendant Qualified - Fassifern/Morisset

You're someone who wants to create outcomes that have a real impact on the people of NSW.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.
 

In this role, you'll:

Play a key part in our frontline team based out of Fassifern/Morrisett station, ensuring our passengers have a great experience on our Sydney Trains services whilst being a valued member of the community. 
 

You will have the opportunity to work across all station functions including ticketing, luggage handling, supporting passengers board our trains and other connecting services and ensuring the station presentation is maintained.

The Customer Service Attendant Qualified position ensures the operation of the signal box in all weather conditions whilst maintaining the correct safe work procedures are followed outside of your day to day Customer Service Attendant responsibilities.

Our stations operate 24hrs 7 days and you will work roster with variable start and end times, including weekends and public holidays. It is desirable you currently hold the Safe Working Qualification including IET Signallers course or be willing to complete this.

Note: A Talent Pool will be created for current and future temporary and permanent, full-time, and part-time positions at Fassifern and Morrisett over the next 18-month period. If you are deemed suitable at interview and a vacancy arises, you may be contacted and asked to complete pre-employment checks. 

For more information on this position and business unit, view the role description and the Day in a Life video
 

About you

You’re a Customer Service Attendant Qualified who has outstanding customer service skills, strong problem-solving ability, can communicate with influence and self-motivated with a strong work ethic and are driven to provide exceptional customer service.

You are a passionate individual who has experience in a customer service environment and is committed to delivering a high standard of customer service to exceed the customer expectations and provide them with an unforgettable experience. 

You have exceptional interpersonal skills, able to work with a variety of stakeholders, proactive with the ability to work both independently and as part of a team and work well under pressure ensuring the safety of our customers and crew.  

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.
 

At Sydney Trains, our rail services keep Sydney moving by putting our customers at the centre of everything we do. We work with our local communities to deliver safe, timely and efficient rail services 24 hours a day, seven days a week.

Our trains and network are evolving to meet the needs of our customers now and well into the future. We’re continuing to integrate technological innovations that help us deliver a smarter and more sustainable network.  

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This is an Aboriginal-identified role as it involves the development and delivery of services and programs which impact or require liaison with Aboriginal people and/or communities. Our Aboriginal Employment Unit (AEU), run by a team of Aboriginal employees, is available to support current and prospective employees. For more information, email the AEU team at Aboriginal.Employment@transport.nsw.gov.au

This role is hybrid-friendly, meaning you can mix in-person days at your team’s home base location with remote days. 

What are you waiting for…? Connect with us.  Apply now!

Applications close: 11:59 pm, Friday 16th May 2025

For more information about this role, please contact DYANNA.HERNANDEZ@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us. 

Need some help with your application? Take a look at our application tips video series.