Senior Passenger Attendant and Passenger Service Supervisor - Grafton Station

You want to help deliver safe and reliable journeys for millions of peop

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role, you'll:
Senior Passenger Attendant
As Senior Passenger Attendant, you’ll support your onboard team members to deliver a great passenger experience. You’ll be a point of contact for your onboard team members in situations where passengers require extra assistance with a request or issue. You’ll also oversee the buffet service operations, assist with ticket transactions, and support the Passenger Service Supervisor across train safety, operations, and emergency procedures.

Passenger Service Supervisor
As a Passenger Service Supervisor, you’ll lead the onboard team and oversee all aspects of customer service, train safety, security, operations, and emergency procedures.
You’ll provide ongoing mentoring and support to your onboard team so that they’re well-equipped to deliver exceptional passenger experiences and uphold NSW TrainLink’s organisational values and behaviours in every interaction.

Role Descriptions and Candidate Information Pack

• Senior Passenger Attendant role description (PDF)
• Passenger Service Supervisor role description (PDF)

Read through our Onboard team members candidate information pack to learn more about working as an onboard team member, working with NSW TrainLink and the recruitment process.

Locations and Rosters
All roles are based at Grafton Depot and will require travel across regional NSW with overnight stays required for some travel routes and rosters.
Part-time roles will see you work a minimum of 38 hours per fortnight on a rotating shift roster.
All roles work to a 24/7 shift roster that can include weekends and public holidays, plus additional hours where requested.

Attend an upcoming information session:
Come and meet the team at Grafton Depot, where you’ll get a glimpse of what it’s like to work as part of our onboard team, see how the depot operates, and have the chance to ask questions.
 

Upcoming session dates and times include:

• Wednesday 12 February from 3:00 pm - 4:00 pm
• Thursday 20 February from 3:00 pm - 4:00 pm

Talent Pool
A Talent Pool will be created for current and future temporary and permanent, part-time and full-time positions over the next 18-month period. If a role arises over this period, a talent team member may contact you about progressing through the next phases of the recruitment process.

About you
We’re looking for people who can demonstrate:

• Strong communication skills – you have experience in working within the customer service field and are able to tailor your communication style to people from all walks of life, be sensitive to the needs of others and provide clear and accurate instructions.
• Collaboration and teamwork – you can work towards a common purpose and goal within a team and communicate openly with your team members and leaders.
• Initiative – you're able to carry out your role responsibilities with minimal direction, look out for customers who may need help, and address issues quickly.
• Resilience – you’re prepared to sometimes handle challenging situations and work in a fast-paced and changing environment.
• Managing and developing people - (for Passenger Service Supervisor role only) – you’re experienced in setting clear expectations for team roles and responsibilities, coaching and developing individual team member’s capabilities, providing support and feedback, and promoting a shared sense of purpose amongst the team.

Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

At NSW TrainLink, we help connect passengers all over NSW and beyond. Our regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories.

Our services support thriving regional communities and economies by helping people access the things that are important to them, and by bringing visitors to our stunning regions.

Join us
Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits.

This is an in-person, on-site role.

What are you waiting for…? Connect with us.  Apply now!

Applications close: 11:59 pm Sunday, 23rd February 2025.

For more information about this role, please contact maxine.greenstreet@transport.nsw.gov.au.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information, or speak to your talent team member to arrange any adjustments to how you interact with us.

Need some help with your application? Take a look at our application tips video series.
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