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Part-time Customer Service Attendant - Blue Mountains

Organisation/Entity:  NSW Trains
Job Category:  Call Centre & Customer Service
Job Location: 

Katoomba, NSW, AU, 2780

Job Ref No:  39919
Employment Type:  Permanent Part-Time
Salary Range:  $1152.75-$1152.75

About us

NSW TrainLink is a multi-mode transport provider connecting communities across NSW. We are part of the exciting and unprecedented investment in integrated transport infrastructure and services, delivering benefits for our customers and communities as they travel across NSW as well as to Brisbane, Melbourne and Adelaide.


About the team


At Katoomba Station you will be working with our Customer Service Delivery team and collaborating with a variety of stakeholders to ensure the safety responsibilities and accountabilities consistent with NSW Trains.


The opportunity


We have multiple opportunities for Permanent Part-time Customer Service Attendants to be a part of our Customer Service Delivery team within NSW TrainLink. The customer focused roles ensure that the station is maintained to a high quality, safety standards are always met and provide a high level of customer service to our customers. The positions play a key role in leading and coordinating a broad range of station functions, including but not limited to, customer service and enquiries, station presentation, safety, connecting with train crew and various cleaning tasks. You must be willing and able to work rotating shifts Monday to Friday as well as extended hours when necessary at short notice.


A Talent Pool will be created to fill any permanent, temporary and part-time vacancies over the next 18 months period.


For more information on these positions, Please download and read the Position Description and the Customer Service Attendant Information Pack before applying.


About you


We are looking for customer focused candidates who have a strong focus on safety and a customer centric ethos. You will have the capacity to operate both independently, using initiative and self-direction, and as a team member to produce consistently high quality work.


Salary and Benefits


NSW TrainLink offers its employees challenging and rewarding work with opportunities for career progression, learning and development and work-life balance. Other benefits include

  • Free travel on NSW government trains, buses and ferries
  • Flexible work practices
  • Applicable shift allowances and penalty rates
  • Full corporate work uniform provided


Join NSW TrainLink for the opportunity to shape the future and make a genuine difference for the people and communities of NSW by providing a world class rail system.


Salary is $1,152.75 per week pro rata including superannuation and leave loading.


For more information on Employee Benefits at NSW TrainLink please click Employee Benefits



Joining Transport for NSW, you’ll have access to a range of unique government benefits in a flexible work environment like no other. If you’re ready to step into this meaningful and rewarding role, we want to hear from you!


How to apply

  • To apply, click on the apply button below.
  • Include a cover letter expressing your interest for the role. (Maximum 2 pages).
  • Provide a copy of your current resume outlining your skills and experience (maximum 3 pages).
  • Answer all questions on the online application form


Applications close: 11:59PM on Sunday 24th October 2021


The talent pool will be for temporary and ongoing opportunities that become available over the next 18 months. 

We are the community we serve

We are committed to being an inclusive, diverse and flexible workplace where differences are valued. We welcome people of all backgrounds, experience and abilities.

We enable our people to work in ways that work for them and their teams. Working virtually and from different locations including regional locations, staggering work hours and job sharing are just some of the ways our people can work flexibly.

Please contact the Talent Specialist below if you require any adjustments to be made to how you interact with us throughout the recruitment process or would like to discuss flexible work options.

For any enquiries, please email Maxine Greenstreet at MAXINE.GREENSTREET@TRANSPORT.NSW.GOV.AU.

Apply today to register your interest! Find out more about NSW TrainsLink at https://www.transport.nsw.gov.au/nswtrains. ​


Job Segment: Temporary, Call Center, Part Time, Customer Service, Contract

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