Senior Customer Attendant - Kempsey Station

You want to contribute to making a difference to others through your work.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.
 

In this role, you'll:
 

Deliver exceptional customer service, undertaking a broad range of station functions and assist with enquiries, travel bookings and connecting services.
 

Be responsible for the presentation and maintenance of the station, as well as assisting with luggage for the regional services.
 

Work alongside our train crew and other stakeholders ensuring safety standards are met and you are proactively seeking opportunities to minimise potential risks that may arise.

The current permanent full-time Senior Customer Attendant position at Kempsey Station is working on a 7-day rotating shift work roster which includes day and night shifts as well as weekends and public holidays. Shift hours are 06:45 am to 15:15 pm and 16:15 pm to 00:15 am. Extended hours may be requested at short notice.

A Talent Pool will be created for current and future temporary and permanent, full-time, and part-time positions at Kempsey Station over the next 18-month period. If you are deemed suitable at interview and a vacancy arises, you may be contacted and asked to complete pre-employment checks.

Please view the Role Description and the Customer Service Attendant Information Pack.
 

Also watch A Day a Life of a Customer Attendant video.
 

About you

• You have previous experience working on the frontline; you have a passion to work within your local community being the first point of contact when our passengers arrive at the station.

• You are resilient and have outstanding interpersonal skills to provide clear and accurate instructions and can manage difficult conversations with a diverse range of people from all walks of life.

• You are proactive and confident to make prompt decisions whilst working in a safety focused operational environment.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

At NSW TrainLink, we help connect passengers all over NSW and beyond. Our regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories. Our services support thriving regional communities and economies by helping people access the things that are important to them, and by bringing visitors to our stunning regions.
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Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits.

This is an in-person, on-site role.

What are you waiting for…? Connect with us.  Apply now!

Applications close: 11:59 pm Tuesday, 25th February 2025.

For more information about this role, please contact MAXINE.GREENSTREET@TRANSPORT.NSW.GOV.AU.

People living with disability are supported throughout the recruitment process and at work. Visit Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us. 

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