Senior Customer Attendant

You’re proud to be the face of our organisation and deliver a great experience to our passengers.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role, you'll:

Provide exceptional customer service as a Senior Customer Attendant- Canberra and deliver streamline experiences when assisting passengers with inquiries, preparing travel bookings, and helping with luggage to connecting regional services.

Work on the platform and be responsible for a broad range of day-to-day station operations and manage the station presentation, cleaning and general maintenance. 

Proactively ensure that safety standards are adhered to and manage any potential safety risks that may arise and impact staff and passengers.

The current Senior Customer Attendant position we have available is a permanent part-time role working Mon-Fri based at Canberra Station. You may be requested to work additional hours at short notice with the potential of overtime.

As a part-time employee, you will be paid on a pro-rata basis calculated on your agreed hours of work including the industry allowance. In addition, you will also receive shift allowances, superannuation, and annual leave loading benefits.

Please view the Role Description and the Information Pack.

A Talent Pool will be created for current and future temporary and permanent, full-time, and part-time positions at Canberra over the next 18-month period. If you are deemed suitable at interview and a vacancy arises, you may be contacted and asked to complete pre-employment checks.

For more information on this position and business unit, view the role description.

About you

• You are enthusiastic and have a passion to work within your local community; you have the experience to work on the frontline and be the first point of contact when our passengers arrive at your station.
• You are resilient and have outstanding interpersonal skills to provide clear and accurate instructions and can manage difficult conversations with a diverse range of people from all walks of life.
• You are proactive and are confident to make prompt decisions whilst working alongside a variety of stakeholders in a safety focused operational environment.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

At NSW TrainLink, we help connect passengers all over NSW and beyond. Our intercity and regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories.

Our services support thriving regional communities and economies by helping people access the things that are important to them and by bringing visitors to our stunning regions.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This is an in-person, on-site role.

What are you waiting for…? Connect with us.  Apply now!

Applications close: 11:59 pm Tuesday 30 April 2024.

For more information about this role, please contact ANNE.TRAN@TRANSPORT.NSW.GOV.AU.

People living with disability are supported throughout the recruitment process and at work. Visit Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us. 

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