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Director Strategy and Business Transformation

Organisation/Entity:  Transport For NSW
Job Category:  Safety
Job Location: 

Macquarie Park, NSW, AU, 2113

Job Ref No:  37023
Employment Type:  Permanent Full-Time
Salary Range:  An attractive remuneration package

About us


Transport for NSW (TfNSW) is the lead agency of the NSW Transport cluster. Our role is to lead the development of a safe, efficient, integrated transport system that keeps people and goods moving, connects communities and shapes the future of our cities, centres and regions. We work with several government agencies to coordinate metro, train, bus, ferry, light rail, road and maritime services, always keeping the safety and comfort of our customers at the heart of what we do.



About the team


Our team vision is simple – zero deaths or serious injuries at work, on the road, on the water and on public transport. The Maritime & Transport Safety Strategy & Policy team develops ambitious and innovative strategy to achieve this vision supported by strong partnerships across government, industry and public purpose organisations.


We also work with partners across our safety, environment and regulatory operations teams to provide strategy advice and develop transformation projects that improve customer, financial and business outcomes. 



The opportunity


The role supports our business partners to drive cohesive strategy and associated transformation and continual improvement initiatives to ensure our partners are agile, future focused and delivering to shifting expectations of our partners, customers and communities.


The role provides leadership, direction and management to the delivery of consistently high quality services by the business unit, with a focus on strategic planning, governance and evaluation of service delivery performance to support the achievement of objectives.


As Director Strategy and Business Transformation, you will be expected to;


  • Provide leadership and expert advice on service delivery issues, planning, service development approaches and create best-practice service delivery goals, standards and measures of success to ensure expectations are clear and that service delivery strategies are well aligned to overall divisional objectives.
  • Unlock new capability, better ways of working and opportunities to innovate to drive sustainable outcomes and support operational effectiveness and turn strategic plans into successful results.
  • Develop and implement service delivery priorities, strategies and programs in short, medium and long-term timeframes to meet the diverse needs of key stakeholders and communities.
  • Provide high quality service strategy advice to the Senior Executives to effectively inform strategic planning processes.
  • Develop and execute robust service delivery governance and risk frameworks to identify, manage and minimise financial, reputational and service delivery risks.
  • Manage interdependencies and coordination across Divisional programs to ensure that information relating to priority deliverables, risks and issues are effectively communicated and that key performance indicators are monitored and evaluated, to achieve desired outcomes.
  • Consult, negotiate and manage relationships with key stakeholders across the Division, central government organisations and at Ministerial level to facilitate agreed programs and projects.
  • Demonstrate the Transport Connected Leadership dimensions by role modelling collegiate and collaborative behaviours to achieve the greater good for the community, celebrate our diverse workforce, create an environment where people can create and thrive, and support our people’s wellbeing.


Key challenges:


  • Achieving cooperation, compliance and engagement with multiple stakeholders in an environment of conflicting interests and opinions.
  • Identifying new and innovative approaches to address complex technical, financial, economic, political and stakeholder challenges in a dynamic and complex working environment of competing priorities and short time frames.
  • Consistently achieving program delivery objectives given stakeholder expectations, volume, resource constraints, potential diversity and complexity.


Please click here to view a copy of the position description.



About you


  • Demonstrated experience in strategic management, consulting or business improvement.
  • Thorough knowledge and understanding of the machinery of government, the policy process and change management.
  • A track record of developing and maintaining relationships with key stakeholders.


Essential Requirements:


  • Tertiary qualifications in a relevant discipline, or equivalent experience.



Salary and Benefits


This is a Transport Senior Service role offering an attractive remuneration package. For more information on Employee Benefits at TfNSW please click here.





Joining Transport for NSW, you’ll have access to a range of unique government benefits in a flexible work environment like no other. If you’re ready to step into this meaningful and rewarding role, we want to hear from you!



How to apply


To apply for this position, please submit a resume and answer all questions within the online application process.


Applications close: 11:59pm, Thursday 28th October 2021



We are the community we serve

We are committed to being an inclusive, diverse and flexible workplace where differences are valued. We welcome people of all backgrounds, experience and abilities.

We enable our people to work in ways that work for them and their teams. Working virtually and from different locations including regional locations, staggering work hours and job sharing are just some of the ways our people can work flexibly.

Please contact the Talent Specialist below if you require any adjustments to be made to how you interact with us throughout the recruitment process or would like to discuss flexible work options.

For any enquiries, please email Barry Wilson at BARRY.WILSON@TRANSPORT.NSW.GOV.AU.

Find out more about Transport for NSW at https://www.transport.nsw.gov.au/about-us.

Check out this useful video series that will help you stand out from other applicants and navigate the recruitment process at Transport. View here​.


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