Share this Job
Apply now »

Manager, Delivery Support (Telco)

Organisation/Entity:  Transport For NSW
Job Category:  Information & Communication Technology
Job Location: 

Macquarie Park, NSW, AU, 2113

Job Ref No:  70302
Employment Type:  Fixed Term Full-Time
Salary Range:  $138670.0-$155309.0

About us


Transport for NSW keeps our State moving by providing safe, integrated and efficient transport systems. We put our customers at the centre of everything we do – and we do a lot. We connect people, communities and industry and manage how they use our road, rail and maritime networks and services, and even active modes like walking and cycling. The work we do connects the journeys you take every day.


We are a state government organisation made up of more than 28,000 people and we're in the middle of delivering the largest transport infrastructure program in Australia's history. We work across planning, policy and procurement, harnessing data and technology to develop smarter and more adaptive transport solutions.


That means job opportunities in metropolitan and regional areas right across NSW – you have the chance to be part of creating a lasting legacy that will benefit generations to come.



About IT at TfNSW


TfNSW’s IT group provides the tools, information and services that enable 30,000 employees to deliver a smart and efficient transport network. We bring the future to our people by delivering innovative solutions and minimising business disruptions, building an engaged and connected workforce through tech-enablement. This is an exciting time to join the team, with a committed annual investment of $700m for progressive technology projects including bots, apps, AI solutions, autonomous 3D mapping drones, cybersecurity and transforming cameras across our network.



The Opportunity


We have an opportunity available for a Manager, Delivery Support (Telecommunication Services) to join our Networking and Hosting team within the Infrastructure Services, and Service Integration branch of IT.


This is a 2 year Fixed-Term role working as part of the Corporate IT function. This role is located at Macquarie Park, as well as offering flexible working arrangements.


The primary purpose of the role is to ensure that telecommunication suppliers deliver cost efficient and reliable IT services that meet the needs and expectations of Transport. The role supports the oversight and operational governance of telecommunication service suppliers to ensure compliance with operational service delivery commitments including cross-functional service obligations.



About You


You are an expert in the field of Telecommunication services, with the ability to juggle complex workloads as well as build and maintain positive stakeholder relationships.


You are well seasoned in governing operational delivery of multiple managed IT services, and understand the aspects and complexities that come with managing these services and outsourcing in large, complex organisations.


You’re passionate about delivering exceptional service and take initiative to support and deliver on requests coming at every angle. In doing this you’ll have great time management and an outcomes-focused mindset.


Lastly, due to the nature of the role it will be expected for the successful candidate to be available to work outside of ordinary work hours when required by the business.


For more information about the role and essential requirements, view the role description here.



Salary and Benefits 


The salary for this position is Transport Grade 9 ($138,670 - $ 155,309) per annum plus superannuation and 2.5% annual leave loading.


For more information on Employee Benefits at TfNSW please click here. 



How to apply


To apply for this position, please answer all questions within the online application process and submit an updated resume. 


Please check the internal role eligibility requirements or policy for your agency before applying for internally advertised roles.


Applications Close: 11.59 PM Sunday 10th  July 2022


We are the community we serve

We are committed to being an inclusive, diverse and flexible workplace where differences are valued. We welcome people of all backgrounds, experience and abilities.

We enable our people to work in ways that work for them. Working virtually and from different locations including regional locations, staggering work hours and job sharing are just some of the ways our people can work flexibly.

Please contact the Talent Specialist below if you require any adjustments to be made to how you interact with us throughout the recruitment process or would like to discuss flexible work options. ​

For any enquiries, please email Aleni Togafau at ALENI.FEATA@TRANSPORT.NSW.GOV.AU.


We’re certified as a Family Inclusive Workplace

Our flexible work practices and policies for parental leave, employee and family wellbeing and family care enable us to provide genuine support for our people to thrive at work and at home.

Working with Transport gives you access to a range of benefits that help you balance work with the things that matter to you. Look through our Employee Benefits Guide to learn more.


Apply today to register your interest!

Find out more about Transport for NSW at

Take a look at our application tips video series for plenty of great information on navigating and acing the application and recruitment process here at Transport.


Our COVIDSafe Measures Policy

All Transport for NSW workers are required to have:

  • appropriate evidence of being fully vaccinated with a TGA approved COVID-19 vaccine; or
  • an approved medical contraindication.

You will be required to show proof of your COVID-19 vaccination status or apply for a medical exemption prior to securing this role.

Job Segment: Telecom, Telecommunications, State Government, Manager, Procurement, Technology, Government, Management, Operations

Apply now »