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Senior Drives Help Desk Officer

Organisation/Entity:  Transport For NSW
Job Category:  Projects
Job Location: 

Newcastle, NSW, AU, 2302

Job Ref No:  68985
Employment Type:  Permanent Full-Time
Salary Range:  $94824.0-$100075.0
  • DRIVES Super User required!
  • Full time Opportunity (To 31.1.2023)
  • Location-Newcastle


About us


Transport for NSW keeps our State moving by providing safe, integrated and efficient transport systems. We put our customers at the centre of everything we do – and we do a lot. We connect people, communities and industry and manage how they use our road, rail and maritime networks and services, and even active modes like walking and cycling. The work we do connects the journeys you take every day.


We are a state government organisation made up of more than 28,000 people and we're in the middle of delivering the largest transport infrastructure program in Australia's history. We work across planning, policy and procurement, harnessing data and technology to develop smarter and more adaptive transport solutions.


That means job opportunities in metropolitan and regional areas right across NSW – you have the chance to be part of creating a lasting legacy that will benefit generations to come.


About the Team


The Safety, Environment and Regulation division upholds safety and sustainability in our transport system. We’re working to deliver globally-recognised, safe, sustainable transport for our people, customers and the community.


Within SER we have Regulatory Operations including the Customer Performance and Improvement team which achieves Safer System outcomes by delivering leadership and direction for the branch’s business operations, performance and continuous improvement. Within this team the Customer & Information Services team provide DRIVES assurance and Helpdesk Support.



The opportunity


Right now, we have a fixed term (To 31.1.2023) full-time Newcastle based opportunity for you to use your expert DRIVES experience to not only provide technical and procedural support to external business partners, you will be the super user of the DRIVES team providing assistance and advice to other DRIVES team members, resolving more complex matters and supporting the two Team Leaders.


In this role you will analyse, investigate and resolve system and application problems and identify anomalies associated with enhancements to the DRIVES system. You will provide Policy and Procedure advice on registration and licensing to other Officers to ensure efficient operation of the Drives Help Desk.


Please click here to view a copy of the position description.



About you


We are looking for an excellent communicator with extensive DRIVES experience who has the ability to communicate well at all levels, from  team members to  external customers and a variety of stakeholders across other areas of the  business including policy and IT.


Your experience in analysing and interpreting policy and procedures and the ability to convey this in a clear and concise manner is essential as you assist external stakeholders but also assisting other team members.


You will be reliable, flexible, hardworking, diligent, knowledgeable,a true team player, motivated by team goals and team needs, by supporting the Team Leaders to ensure that this high performing team maintain the professional service which they provide.


Your superior customer service focus along  with  your DRIVES  years  of hands-on experience will provide you with what is needed to excel in this pivotal role which enables you to contribute to the overall safety of the  people of NSW.



Salary and Benefits


The salary for this position is USS Grade 7 ($94,824 - $100,075) per annum plus superannuation and leave loading.


For more information on Employee Benefits at TfNSW please click here.





Joining Transport for NSW, you’ll have access to a range of unique government benefits in a flexible work environment like no other. If you’re ready to step into this meaningful and rewarding role, we want to hear from you!


To apply for this position, please submit a resume and answer all questions within the online application process.



How to apply


To apply for this position, please submit a resume and respond to the four online questions during the application process.


Applications Close 11.59 pm Sunday 10 July 2022



We are the community we serve

We are committed to being an inclusive, diverse and flexible workplace where differences are valued. We welcome people of all backgrounds, experience and abilities.

We enable our people to work in ways that work for them. Working virtually and from different locations including regional locations, staggering work hours and job sharing are just some of the ways our people can work flexibly.

Please contact the Talent Specialist below if you require any adjustments to be made to how you interact with us throughout the recruitment process or would like to discuss flexible work options. ​

For any enquiries, please email Sharon Sorensen at SHARON.SORENSEN@TRANSPORT.NSW.GOV.AU.


We’re certified as a Family Inclusive Workplace

Our flexible work practices and policies for parental leave, employee and family wellbeing and family care enable us to provide genuine support for our people to thrive at work and at home.

Working with Transport gives you access to a range of benefits that help you balance work with the things that matter to you. Look through our Employee Benefits Guide to learn more.


Apply today to register your interest!

Find out more about Transport for NSW at

Take a look at our application tips video series for plenty of great information on navigating and acing the application and recruitment process here at Transport.


Our COVIDSafe Measures Policy

All Transport for NSW workers are required to have:

  • appropriate evidence of being fully vaccinated with a TGA approved COVID-19 vaccine; or
  • an approved medical contraindication.

You will be required to show proof of your COVID-19 vaccination status or apply for a medical exemption prior to securing this role.

Job Segment: Help Desk, Information Technology, State Government, Procurement, Law, Technology, Government, Legal, Operations

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