Shared Services Consultant (Up to 18 months Temporary Opportunity)

You're passionate about a career delivering solutions that impact millions.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role, you'll:
Join a high performing Finance team based in our Newcastle Service Centre.  The Finance Services team is a multichannel customer service and administration team assisting customers over the phone, via chat, email and by processing various tickets.
 

You will have the opportunity to take on a variety of tasks including managing general updates, providing team technical training, creating and updating knowledge documents, coaching, and supporting the team with queries. You will also be providing month end support to the Team leader and the Shared Service Officers with any escalations and/or complex tasks.

Team responsibilities vary and include servicing Towing and Public Liability Calls through to processing journals and sales orders. Being part of the wider Service Centre, we also often support other teams when required.

This is a 12–18-month temporary part time position with a fixed 5 day working fortnight with operational hours anytime between 08:00 and 17:30.

Week 1: Thursday and Friday
Week 2: Wednesday, Thursday and Friday

Please click here to view the role description.

About you
You’re an inquisitive Customer service professional who has worked in a Finance related team or organisation. 
 

You’ve been a senior member in the team, responsible for coaching and training to other members, managing escalations and being the right-hand support for the Team Leader. 
Customer Service, Administration and Finance related processes within a service centre will be highly regarded.

Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. 

Join us
Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This role is hybrid-friendly, meaning you can mix in-person days at your team’s home base location with remote days.

What are you waiting for…? Connect with us.  Apply now!

Applications close: 11:59 pm Monday, 3rd Feburary 2025.

For more information about this role, please contact Christina.Park@transport.nsw.gov.au.

People living with disability are supported throughout the recruitment process and at work. Visit Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.

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