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Community & Customer Engagement Officer

Organisation/Entity:  Transport For NSW
Job Category:  Projects
Job Location: 

Parkes, NSW, AU, 2870

Job Ref No:  68742
Employment Type:  Permanent Full-Time
Salary Range:  $104181.0-$111796.0

About us


Transport for NSW keeps our State moving by providing safe, integrated and efficient transport systems. We put our customers at the centre of everything we do – and we do a lot. We connect people, communities and industry and manage how they use our road, rail and maritime networks and services, and even active modes like walking and cycling. The work we do connects the journeys you take every day.


We are a state government organisation made up of more than 28,000 people and we're in the middle of delivering the largest transport infrastructure program in Australia's history. We work across planning, policy and procurement, harnessing data and technology to develop smarter and more adaptive transport solutions.


That means job opportunities in metropolitan and regional areas right across NSW – you have the chance to be part of creating a lasting legacy that will benefit generations to come.


Transport for NSW (TfNSW) is the lead agency of the NSW Transport cluster. Our role is to lead the development of a safe, efficient, integrated transport system that keeps people and goods moving, connects communities and shapes the future of our cities, centres and regions. We work with several government agencies to coordinate metro, train, bus, ferry, light rail, and maritime services, always keeping the safety and comfort of our customers at the heart of what we do.


The Division


The Regional and Outer Metropolitan division is focused on understanding the particular needs of regional communities across NSW and delivering customer-centred integrated transport services and infrastructure.  


The opportunity

As the Community & Customer Engagement Officer you assist in the delivery of the full range of internal and external strategic communication and stakeholder engagement services within a designated region of Division. This role will also provide services across community consultation, communications and engagement strategies, customer information and issues management.


Some key responsibilities of the role include:


  • Support in the development, implementation, and evaluation of communication and stakeholder engagement strategies and plans to assist in the effective management of community information and engagement needs on Transport for NSW (TfNSW) infrastructure projects and programs.
  • Coordinate and provide support in the delivery of events, workshops, and community consultation activities to maximise community engagement outcomes and feedback including customer information; community consultation; internal communication; issues management and liaison with the media unit.
  • Contribute to the implementation of a program of building community awareness by developing narrative content across all communications channels and identifying ways to assist the community participate in TfNSW projects.
  • Provide advice and participate in, TfNSW and NSW Government communities of practice to improve and enhance the delivery of Transport for NSW communication services to the community.
  • Build and maintain working relationships with internal and external stakeholders, including specific subject or topic associations and community groups, to promote open communications and facilitate delivery of best practice communication and stakeholder engagement initiatives.
  • Complete tasks as directed by your manager to ensure the effective delivery of communication and stakeholder engagement activities.
  • Work within a matrix management structure where support services are embedded within program office delivery teams.



Please click here to view a copy of the role description. 


About you


The role interacts with numerous stakeholders, so it is crucial that you can engage with a diverse audience and deal with people at all levels. You will need to be able to build rapport and develop strong relations across multiple internal and external sources. You will need to leverage these relationships to seek the appropriate advice and information required to inform your decisions, as well as negotiate outcomes and overcome challenges.


Excellent written and verbal communication skills are essential. You will have experience in the development and implementation of innovative communications and proven ability to proactively identify, manage and resolve conflict and issues on complex, high profile projects while working in a politically sensitive environment is essential.


Relevant tertiary qualifications and/or relevant experience in communication, engagement, media, or public relations are required.


The role supports a variety of work in the West Region of NSW. We have offices at a number of locations in the area and encourage people based in the Central West or Central Tablelands regions of Parkes, Orange, Lithgow and the surrounding areas to apply as we have flexible working arrangements available.




Right now is an exciting time to join our team as we are delivering the largest infrastructure program Australia has ever seen – to keep people and goods moving, connect communities and shape the future of our cities, centres and regions.


Find out more about Transport for NSW at  


Salary and Benefits


The salary for this position is USS 8 ($104,181 to $111,796) per annum plus superannuation and leave loading.


For more information on Employee Benefits at TfNSW please click here


How to apply


To apply for this position, please submit a resume and answer all questions within the online application process.


Closing Date for applications is Sunday 10th July 2022.


We are the community we serve

We are committed to being an inclusive, diverse and flexible workplace where differences are valued. We welcome people of all backgrounds, experience and abilities.

We enable our people to work in ways that work for them. Working virtually and from different locations including regional locations, staggering work hours and job sharing are just some of the ways our people can work flexibly.

Please contact the Talent Specialist below if you require any adjustments to be made to how you interact with us throughout the recruitment process or would like to discuss flexible work options. ​

For any enquiries, please email Karen Singer at KAREN.SINGER3@TRANSPORT.NSW.GOV.AU.


We’re certified as a Family Inclusive Workplace

Our flexible work practices and policies for parental leave, employee and family wellbeing and family care enable us to provide genuine support for our people to thrive at work and at home.

Working with Transport gives you access to a range of benefits that help you balance work with the things that matter to you. Look through our Employee Benefits Guide to learn more.


Apply today to register your interest!

Find out more about Transport for NSW at

Take a look at our application tips video series for plenty of great information on navigating and acing the application and recruitment process here at Transport.


Our COVIDSafe Measures Policy

All Transport for NSW workers are required to have:

  • appropriate evidence of being fully vaccinated with a TGA approved COVID-19 vaccine; or
  • an approved medical contraindication.

You will be required to show proof of your COVID-19 vaccination status or apply for a medical exemption prior to securing this role.

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