Multi-Channel Initiatives Manager

You're someone who wants to create outcomes that have a real impact on the people of NSW.

You're future focused and know how important it is to create and deliver designs that shape user experiences. You'll help us leverage emerging technologies to transform the way whole communities interact.

In this role, you'll:
Join the Strategy, Insights and Customer Experience team and lead the design and delivery of functional improvements across a range of digital channels, including web, mobile app, intranet and social media.

You will manage workflow, budgets and timelines and risks to ensure that any feature improvements and scheduled releases are delivered on time and within budget, as well as prepare online content external digital communications, social media and industry newsletters.

To achieve this your ability to engage, collaborate and manage a broad range of internal and external stakeholder relationships through effective communication, negotiation and issues management will be vital.

Fixed Term Full Time opportunity to March 2026 | Hybrid work with attendance for Team Hub day currently every Tuesday, home office 477 Pitt Street, Sydney.

For more information on this position and business unit, view the role description and information pack.

About you
You enjoy a collaborative, fast paced work environment where you get to do meaningful work. You demonstrate expertise in:

• Designing efficient and robust customer channels and implementing solutions for effective customer engagement and communication.
• Scoping and implementing digital solutions.
• Excellent understanding of information architecture, user experience, functional specifications, and digital integration best practices.
• Engaging communication skills with the ability to build relationships, negotiate and positively  influence stakeholders at all levels applying a customer centric mindset to the management of a scope of work.
• Staying abreast of current and emerging customer channel technologies, concepts and methodologies.

Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. 

Join us
Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This role is hybrid-friendly, meaning you can mix in-person days at your team’s home base location with remote days.

What are you waiting for…? Connect with us.  Apply now!

Applications close: 11:59 pm Tuesday, 25th February 2025.

For more information about this role, please contact christine.stenzel@transport.nsw.gov.au.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information, or speak to your talent team member to arrange any adjustments to how you interact with us.

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