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Systems Officer

Organisation/Entity:  Transport For NSW
Job Category:  Information & Communication Technology
Job Location: 

Parramatta, NSW, AU, 2150

Job Ref No:  46684
Employment Type:  Permanent Full-Time
Salary Range:  $106086.0-$118816.0

The Division


The Customer Strategy & Technology division is focused on creating the future of mobility in NSW and shaping a world-leading transport system for our customers and communities.

The Opportunity


The Systems Officer will be responsible to receive assigned computer system incidents and service requests. You will ensure that all requests are resolved as quickly as possible in accordance with service level agreements and undertake routine maintenance tasks.


What you will be involved in


Ensure the computer systems environment operates effectively by:


  • Prompt response and resolution to incidents and service requests
  • Preparing work instructions and knowledge base documentation for support resolution
  • Proactive customer service ensuring communications during resolution of incident.
  • Configuration and installation of computer hardware (Physical & Virtual)
  • Monitoring system availability and performance
  • Provide the service desk with specific, relevant and timely communications about all incidents and service requests assigned to the role to inform and ensure communication flow
  • Focus on good customer service by proactively resolving incidents and service requests while ensuring that details of the incident or service request are logged with the service desk


About you


  • Demonstrated experience working within a complex infrastructure and hosting technology environment, including administration of the following technologies:
  • OS Skills: Strong working knowledge of Linux and Windows servers (server builds, configuration, performance monitoring and preventative maintenance)
  • Virtualisation: System administration in VMWare Virtualisation (vCenter and ESXi)
  • Directory Services: Experience with managing Microsoft Active Directory and associated services (DNS, Group Policy Management)
  • Storage: Managing storage presented from enterprise SAN environment to physical and virtual servers
  • Incident Management: Strong troubleshooting and
  • Request Fulfilment: Performing Virtual Linux and Windows build tasks, fulfilling access requests and application installations.


Essential requirements,


  • Tertiary qualifications in a relevant discipline or equivalent experience.
  • Current motor vehicle driver’s licence.
  • Willingness to travel within and outside of the Sydney Metropolitan area.
  • Ability to work outside normal working hours on occasions and be part of a call out roster to provide 24 x 7 support to System Operations.


Want to know more? 

Please click here to view a copy of the role description. 



Right now is an exciting time to join our team as we deliver an iconic $72.2 billion investment into future transport infrastructure and services over 40 years.


Be a part of something big. Apply today to register your interest!


Find out more about Transport for NSW at https://www.transport.nsw.gov.au/about-us 


Our Commitment to Diversity 


Great people come from all walks of life. At Transport for NSW, we are committed to creating a diverse, inclusive and flexible workforce which reflects the community and the customers we serve. We actively promote gender diversity in our workplaces, the employment of Aboriginal and Torres Strait Islanders and the employment of people with a disability. We welcome and encourage applications from all people regardless of age, gender, ethnicity, cultural background, or sexual orientation. If you need an adjustment in the recruitment process, please call/text or email the contact person for this role.


Salary and Benefits 


The salary for this position is TfNSW Grade 7($106,086 - $118,816) per annum plus superannuation and leave loading. This role has a degree of flexibility, where Transport encourages hybrid ways of working across home and our offices.


For more information on Employee Benefits at TfNSW please click here.


How to apply 

To apply for this position, please submit a resume and address the questions within the application.


Need help? 

For more information on how to apply for a role in the NSW Public Sector please click here 


For any enquiries, please contact Mary Norouzifar on mary.norouzifar@transport.nsw.gov.au  


Close date: 11:59pm, 31st Jan 2022


Job Segment: Service Desk, Linux, Customer Service, Technology

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