Transport Officer

You put people at the heart and take pride in the impact of your work.

You’ll have the opportunity to use your expertise in communication, problem-solving, empathy and conflict resolution to help thousands of people every day.

In this role, you'll: 

• Work closely with passengers on the network to help educate on fare compliance and travel conditions and issuing fines and/or cautions when these conditions are not being adhered.
• Work collaboratively in a close-knit team to provide high level of customer service in high pressure situations.
• Use problem solving skills to deliver best outcomes to customers and the network

We have opportunities starting from April 2025.

Your base location will be Redfern and we will provide you with all the necessary training to see you succeed.

For more information on this position view the Role Description & the Information Pack.

Ever wondered what a day in the life of a Transport Officer looks like? Meet our team members, as they take you around the city.

About you:

If you don’t want your average desk job or Monday to Friday role, love moving around and working outdoors, then don’t look further!

• You’re recognised as being able to work effectively within a dynamic team environment.

• You are highly motivated and can problem-solve to help influence positive outcomes.

• In addition to this, you are resilient, a clear communicator and can adapt to different situations.

Transport Officer Information Session

As part of the recruitment process, we will be hosting an information session for our upcoming Transport Officer intakes (Date and time to be confirmed).

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

At Sydney Trains, our rail services keep Sydney moving by putting our customers at the centre of everything we do. We work with our local communities to deliver safe, timely and efficient rail services 24 hours a day, seven days a week. Our trains and network are evolving to meet the needs of our customers now and well into the future. We’re continuing to integrate technological innovations that help us deliver a smarter and more sustainable network.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This is an in-person, on-site role.

What are you waiting for…? Connect with us.  Apply now!

Applications close: 11:59 pm, Sunday 16th February 2025

For more information about this role, please contact Dyanna Hernandez at Dyanna.Hernandez@transport.nsw.gov.au

People living with disability are supported throughout the recruitment process and at work. Visit Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us. 

Need some help with your application? Take a look at our application tips video series.

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