Sanctions Support Officer (Temporary Opportunity up to 11 months)

You put people at the heart and take pride in the impact of your work.

You’ll have the opportunity to use your expertise in communication, problem-solving, empathy and conflict resolution to help people every day.

In this role, you'll:

Work as part of a team delivering administrative sanctions for breaches of the point to point transport legislation.

This role will see you handle enquiries, assess evidence and process sanctions notices, ensuring adherence to policies and procedures and ensuring the accuracy of information in the various systems.

You will communicate with a wide variety of stakeholders both internal and external ensuring the integrity of the data and that stakeholders understand the legislation, and where required undertake investigations to ensure appropriate outcomes in a challenging fast paced environment.

Please note that this is a fulltime Fixed Term Role until 16 January 2026.

For more information on this position and business unit, view the role description.

About you

Your strong communication skills and ability to interpret legislation formed across government or regulatory roles in customer service will see you excel in this role where you will demonstrate empathy while ensuring compliance with legislation. Your ability to juggle multiple priorities while showing tenacity to communicate with a wide variety of stakeholders is key to this role.  You're recognised as a customer service professional, skilled at communicating both verbally and in writing in a way that is clearly understood to whoever your audience may be. Your experience in a similar role is highly regarded.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. 

Transport for NSW’s Point to Point Transport Commissioner is the industry regulator for all point to point transport, including taxis, rideshare providers and hire vehicles across the state.

The way we travel is changing and our priority is to ensure the safety of everyone using or providing point to point transport in NSW. We do this by educating, informing, building capacity and inspiring confidence across the industry.

We also work in partnership with other agencies such as Transport for NSW and NSW Police to ensure the safety of passengers, the public, drivers and all involved in our road networks.

Join us
 

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This role is hybrid-friendly, meaning you can mix in-person days at your team’s home base location at South Eveleigh with remote days. 

What are you waiting for…? Connect with us.  Apply now!

Applications close: 11:59 pm Monday 17 February 2025.

For more information about this role, please contact SHARON.SORENSEN@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us. 

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