Aboriginal Targeted - Transport Officer

Together, we can make an impact on our communities

You’ll have the opportunity to use your expertise in communication, problem-solving, empathy and conflict resolution to help transform lives of our community.

In this role, you'll:

• Work closely with passengers on the network to help educate on fare compliance and travel conditions and issuing fines and/or cautions when these conditions are not being adhered.
• Work collaboratively in a close-knit team to provide high level of customer service in high pressure situations.
• Use problem solving skills to deliver best outcomes to customers and the network

We have opportunities starting from April 2025.

Your base location will be Redfern and we will provide you with all the necessary training to see you succeed.

For more information on this position and business unit, view the role description and the information pack

Ever wondered what a day in the life of a Transport Officer looks like? Meet our team members, as they take you around the city.

About you:

If you don’t want your average desk job or Monday to Friday role, love moving around and working outdoors, then don’t look further!

• You are of Aboriginal and/or Torres Strait Islander descent and identify as an Aboriginal and/or Torres Strait Islander person and is accepted as such by the Aboriginal and/or Torres Strait Islander community.
• You’re recognised as being able to work effectively within a dynamic team environment.

• You are highly motivated and can problem-solve to help influence positive outcomes.

• In addition to this, you are resilient, a clear communicator and can adapt to different situations.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

At Sydney Trains, our rail services keep Sydney moving by putting our customers at the centre of everything we do. We work with our local communities to deliver safe, timely and efficient rail services 24 hours a day, seven days a week. Our trains and network are evolving to meet the needs of our customers now and well into the future. We’re continuing to integrate technological innovations that help us deliver a smarter and more sustainable network.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This role uses an Aboriginal-targeted recruitment process as part of Transport’s Anti-Discrimination Board of NSW (ADB) exemption 2022-2027/Government Sector Employment (GSE) rule 26. Our Aboriginal Employment Unit (AEU), run by a team of Aboriginal employees, is available to support current and prospective employees. For more information, email the AEU team at Aboriginal.Employment@transport.nsw.gov.au

This is an in-person, on-site role.

What are you waiting for…? Connect with us.  Apply now!

Applications close: 11:59 pm, Sunday 2nd March 2025

For more information about this role, please contact Dyanna Hernandez at Dyanna.Hernandez@transport.nsw.gov.au

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us. 

Need some help with your application? Take a look at our application tips video series

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