Intake and Triage Manager (Up to 5 Months Temporary Opportunity)

If you’re after impact, there’s no other organisation in Australia that delivers work on this scale.

You’ll have the opportunity to use your expertise in communication, problem-solving, empathy and conflict resolution to help thousands of people every day.

In this role, you'll:
Be working as part of the People Operations Branch, where you will be responsible for leading the intake, triage and workflow of a range of incoming notifications regarding employee or worker conduct.
 

You will receive, triage and risk profile all reports received through a variety of channels, including Transport’s Speak Up hotline. You will also ensure all records are entered and accurately maintained in Transport’s case management system and monitor and follow up actions as required. You will be responsible for directing any out-of-scope matters to the relevant business unit.
 

You will take the lead in managing highly complex notifications and also oversee the work of the Intake and Triage officer.

Please click here to view the role description.

About you
You are an organised and people focused professional who has experience operating in a highly sensitive and confidential work environment within a legal, regulatory and/or investigatory position.
 

You have exceptional stakeholder management skills and the ability to communicate well. You will also have strong planning and analytical skills and be able to tirage effectively.
 

You will have excellent communication skills both written and verbal and be able to inform and influence decision making. You will also have a personable and empathic approach when communicating with reporters and be able to take, enter and maintain comprehensive notes into a case management system.

Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. 

Join us
Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This role is hybrid-friendly, meaning you can mix in-person days at your team’s home base location with remote days.

What are you waiting for…? Connect with us.  Apply now!

Applications close: 11:59 pm Monday, 20th January 2025.

For more information about this role, please contact caitlin.mcdougall@transport.nsw.gov.au.

People living with disability are supported throughout the recruitment process and at work. Visit Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.

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