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Manager Communications and Engagement

Organisation/Entity:  Transport For NSW
Job Category:  Projects
Job Location: 

Sydney, NSW, AU, 2000

Job Ref No:  66039
Employment Type:  Fixed Term Full-Time
Salary Range:  $138670.0-$155309.0

About us

Transport for NSW keeps our State moving by providing safe, integrated and efficient transport systems. We put our customers at the centre of everything we do – and we do a lot. We connect people, communities and industry and manage how they use our road, rail and maritime networks and services, and even active modes like walking and cycling. The work we do connects the journeys you take every day.


We are a state government organisation made up of more than 28,000 people and we're in the middle of delivering the largest transport infrastructure program in Australia's history. We work across planning, policy and procurement, harnessing data and technology to develop smarter and more adaptive transport solutions.


That means job opportunities in metropolitan and regional areas right across NSW – you have the chance to be part of creating a lasting legacy that will benefit generations to come.


About the team

The NSW Government has a vision for vibrant and growing regional economies, providing NSW residents with more jobs, greater opportunities, and better quality of life. Fast rail will help shape the future growth of our cities and regions; bring people, jobs, and services closer together; and provide a catalyst for greater investment in the regions. The Fast Rail Team, based in the Regional and Outer Metropolitan division of TfNSW, is centered on delivering faster, more efficient, and reliable journey times along strategic corridors that link our major cities and growing regional centers. To know more, please click here.


The Opportunity

We have a fantastic opportunity for a Manager Community Engagement to join the Community and Place branch on a fixed-term basis till June 2024. Community and Place’s purpose is to lead engagement with NSW regional communities and stakeholders supporting integrated transport outcomes. This role plays a pivotal part in supporting teams and branches within Regional and Outer Metropolitan Division to deliver communication and community engagement initiatives to regional customers while working in conjunction with the Fast Rail leadership team to ensure alignment with Transport for NSW’s business priorities. 


What you will be involved in


  • Provide specialist advice and support on communication and engagement community and stakeholder issues, risks and opportunities and appropriate management strategies to deliver business objectives.

  • Ensure all projects or programs have communication and engagement strategies, plans and budget in place developed in partnership with project leaders and relevant internal stakeholders.

  • Develop communications collateral including website content, presentations, stakeholder collateral, speaking notes, media releases, social media content, program specific materials

  • Develop and implement innovative customer-centred engagement tools to ensure stakeholders are consulted at the appropriate level and time, are provided with up to date information, and have a clear understanding of the project’s objectives and benefits.



About You 

This role requires an individual with a demonstrated commitment to the customer, understanding that our customers are at the front and centre of everything we do. You will display an adaptable and agile approach and an ability to navigate complex problems, be able to forward plan and provide strategic direction to foresee and manage future issues before they arise. 

A successful candidate might have prior experience in communications, public relations, marketing (or other relevant disciplines) coupled with excellent communication skills and thrive on building partnerships with stakeholders. Ideally with demonstrated capability in providing effective oversight and coordination across a broad and complex program to ensure delivery aligns with TfNSW and cross-government priorities, targets and outcomes.


One will have experience managing strategic project/program elements and will drive a high-performance culture across the business while collaborating with key stakeholders across organisational boundaries. Your resilience will see you thrive in an ever-changing politically sensitive landscape. As an innovative thinker who is detail-focused and can synthesise project desirables and customer needs.


In line with Transport for NSW's commitment to supporting flexible working we encourage applications from regional NSW.


Want to know more?

Please click here to view a copy of the position description.



Joining Transport for NSW, you’ll have access to a range of unique government benefits in a flexible work environment like no other. Don’t miss out, be part of something big! Apply today to register your interest.


Find out more about Transport for NSW at


Our Commitment to Diversity 

Great people come from all walks of life. At Transport for NSW, we are committed to creating a diverse, inclusive and flexible workforce which reflects the community and the customers we serve.

We welcome and encourage applications from all people regardless of age, gender, ethnicity, cultural background, or sexual orientation.


Salary and Benefits

Transport Grade 9 ($138,670 - $155,309) + Super and employer contributions


For more information on Employee Benefits, please click here 


For any enquiries, please contact Jackie Brillas on 0466 102 162.


For more information on how to apply for a role in the NSW Public Sector please click here.


 Applications close: 11:59PM on Sunday 29 May 2022

We are the community we serve
We are committed to being an inclusive, diverse and flexible workplace where differences are valued. We welcome people of all backgrounds, experience and abilities.

We enable our people to work in ways that work for them. Working virtually and from different locations including regional locations, staggering work hours and job sharing are just some of the ways our people can work flexibly.

Please contact the Talent Specialist below if you require any adjustments to be made to how you interact with us throughout the recruitment process or would like to discuss flexible work options. ​



We’re certified as a Family Inclusive Workplace

Our flexible work practices and policies for parental leave, employee and family wellbeing and family care enable us to provide genuine support for our people to thrive at work and at home.



Apply today to register your interest!

Find out more about Transport for NSW at

Take a look at our application tips video series for plenty of great information on navigating and acing the application and recruitment process here at Transport.



Our COVIDSafe Measures Policy

All Transport for NSW workers are required to have:

  • appropriate evidence of being fully vaccinated with a TGA approved COVID-19 vaccine; or
  • an approved medical contraindication.

You will be required to show proof of your COVID-19 vaccination status or apply for a medical exemption prior to securing this role.

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