Onboard Train Roles - Albury Station Talent Pool

You want to help deliver safe reliable journeys for millions of people.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In these roles, you'll:

Passenger Attendant
As a Passenger Attendant, you’ll work closely with your onboard team members to ensure passengers have a safe and enjoyable journey when they travel with us. You’ll be responsible for handling passenger requests, checking tickets, assisting with luggage, supporting the buffet service and maintaining train cleanliness.

See Passenger Attendant role description

Senior Passenger Attendant
As Senior Passenger Attendant, you’ll support your onboard team members to deliver a great passenger experience. You’ll be a point of contact for your onboard team members in situations where passengers require extra assistance with a request or issue. You’ll also oversee the buffet service operations, assist with ticket transactions, and support the Passenger Service Supervisor across train safety, operations, and emergency procedures.

See Senior Passenger Attendant role description
 

Passenger Service Supervisor
As a Passenger Service Supervisor, you’ll lead the onboard team and oversee all aspects of customer service, train safety, security, operations, and emergency procedures.
You’ll provide ongoing mentoring and support to your onboard team so that they’re well-equipped to deliver exceptional passenger experiences and uphold NSW TrainLink’s organisational values and behaviours in every interaction.

See Passenger Service Supervisor role description

Location and Roster
All roles are based at Albury Depot and will require travel across regional NSW with overnight stays required for some travel routes and rosters.

All roles work to a 14-day rotating roster that can include weekends and public holidays, plus additional hours where required. 

More information on all roles

Read through our Onboard team members candidate information pack to learn more about working as an onboard team member, working with NSW TrainLink and the recruitment process

Talent Pool

You may be added to a candidate talent pool aimed at filling current and future role vacancies at Albury Station within the next 18 months. If a role arises over this period, a talent team member may contact you about progressing through

About You

• You have experience in a frontline customer environment, you have the ability to tailor your communication style to a diverse range of individuals, ensuring sensitivity to the needs of others when providing clear and accurate instructions.
• You can collaborate and work towards a common purpose and goals within a team and communicate openly with your team members, other stakeholders and leaders.
• You are resilient and adept at handling challenging situations with minimal guidance. You take initiative and can work in a fast-paced operational environment.
• For the Passenger Service Supervisor roles, you’re experienced in managing and developing people by setting clear expectations for team roles and responsibilities, coaching and developing individual team member’s capabilities, providing support and feedback, and promoting a shared sense of purpose amongst the team.

Attend an upcoming information session:
Come and meet the team at Albury Station, where you’ll get a glimpse of what it’s like to work as part of our onboard team, see how the depot operates, and have the chance to ask questions.

Upcoming session dates and times include:

• Thursday 20th March from 10:00am - 11:00am
• Thursday 27th March from 10:00am - 11:00am

How to apply
Applications close 11:59 pm Sunday 30 March 2025

For more information about this role, please contact Maxine.Greenstreet@transport.nsw.gov.au
 

the next phases of the recruitment process.

This is an in-person, on-site role.

What are you waiting for…? Connect with us.  Apply now!

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information, or speak to your talent team member to arrange any adjustments to how you interact with us.

Need some help with your application? Look at our application tips video series.
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