Operational Provisioning Officer

You can create a unique and lasting impact on our people.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role, you'll:

Working as part of NSW Trains’ Network Resilience and Operational Readiness team this service assurance-focused role will see you monitor the performance and undertake the delivery of contracted services, and report issues arising from audits, customer insights and KPIs.

The role provides product, process and service assurance to NSW Trains operational support areas. There is a strong focus on undertaking audits and reporting on levels of service or process and recommending corrective action.

This is a permanent role.

*Please note this role will require working  2 shifts (0600hrs to 1430hrs and 0930hrs to 1800hrs, including occassional weekend trackwork as required.

For more information on this position and business unit, view the role description and information pack.

About you

We are looking for a pro-active and hands on Provisioning Officer who is customer focused, has the ability to work collaboratively and to build relationships with multiple stakeholders from within and outside of the organisation.

You will have extensive experience with Microsoft Word and Excel to complete data reviews that support operational decisions and efficiency, whilst conducting audits and reports with high attention to detail that reflect your findings. To do this successfully, you are able to work autonomously in a high paced operational environment.

You will also have strong interpersonal and communication skills with the ability to build positive relationships with onboard train crew and various stakeholders internally and externally to the organisation.

Knowledge in logistics and catering operations is highly desirable.

This is a challenging and rewarding opportunity to join a dynamic, high-performing team that consistently caters to operational requirements. You will need to have a natural flare to deal and engage with people.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

At NSW TrainLink, we help connect passengers all over NSW and beyond. Our regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories.

Our services support thriving regional communities and economies by helping people access the things that are important to them, and by bringing visitors to our stunning regions.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This is an in-person, on-site role.

What are you waiting for…? Connect with us.  Apply now!

Applications close: 11:59 pm Sunday 17th November 2024.

For more information about this role, please contact YVONNE.HUGHES@TRANSPORT.NSW.GOV.AU.

People living with disability are supported throughout the recruitment process and at work. Visit Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us. 

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