Senior Business Analyst

If you’re after impact, there’s no other organisation in Australia that delivers work on this scale.

Work in an organisation based on purpose, structure and process. You know that to make a meaningful contribution to out community and economy, there needs to be diligence in our operations.

In this role, you'll:

You’ll be at the heart of one of the most ambitious rail transformations in the country—helping regional communities connect through a safer, smarter, and more efficient transport future.

You’ll work closely with business stakeholders, delivery partners and project leaders to identify, shape and document business requirements that will drive the successful introduction of the new fleet. This includes analysis of operational readiness, integration of new technologies, and ensuring that solutions are not only fit-for-purpose but also aligned to business value and measurable benefits.

You’ll proactively manage scope boundaries and handle ambiguity by validating needs through workshops, data analysis, and stakeholder engagement. You’ll act as the vital link between the business and technical teams, translating real operational needs into clear, actionable specifications that drive meaningful outcomes. A key part of your work will involve building rapport and maintaining strong, productive relationships with a large and complex group of stakeholders.

You’ll engage subject matter experts across the business to identify opportunities for operational improvement driven by the introduction of the new fleet and associated technologies. Additionally, you'll review complex project deeds and contracts to extract relevant information and convert it into meaningful, actionable business deliverables. As part of the readiness effort, you will help plan and execute key activities such as process redesign, defining training requirements, and assessing change impacts. You’ll also ensure traceability of requirements through delivery, supporting governance and change control as solution design evolves.

Applying industry-standard business analysis frameworks and tools will be essential in maintaining quality and consistency across your work. Finally, you’ll support the project through to the dynamic testing phase, ensuring a seamless transition into live operations.

For more information on this position and business unit, view the role description and information pack.

About you

You have extensive experience as a Senior Business Analyst on complex programs, preferably in transport, infrastructure, or regulated environments.

You’ll be comfortable navigating ambiguity and confident in knowing when to validate, escalate, or step back - respecting role boundaries while still driving progress.

You’ll bring strong stakeholder engagement and relationship-building skills, with a natural ability to listen first and solve second.

Interpreting and working with complex legal deeds and contracts will come naturally to you, allowing you to extract the essentials and shape them into clear business deliverables. Above all, you’ll have a proven ability to deliver results without over-engineering - staying focused on value, alignment, and clarity at every stage.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

At NSW TrainLink, we help connect passengers all over NSW and beyond. Our intercity and regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories.

Join us
Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This role is hybrid-friendly, meaning you can mix in-person days at your team’s home base location with remote days. 

What are you waiting for…? Connect with us.  Apply now!

Applications close: 11:59 pm Wednesday, 14th May 2025.

For more information about this role, please contact SHARON.CHARLES@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us. 

Need some help with your application? Take a look at our application tips video series.

#LI-DNI

#tccsj