Shared Services Support Officer

You’re agile, keen and open to meaningful work and opportunities that come your way.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.
 

In this role, you'll:

Joining a high performing team, (Procurement Team) within our Transport Shared Services Service Centre based in Wagga Wagga. You will service a variety of Internal and external staff via telephone, live chat and email. You’ll manage yourself to work through high volumes of enquiries, adhere to set processes and share best practice across the team.
 
You will act as the first point of contact across multiple customer service channels adhering to processes, providing prompt and proactive customer service, processing transactions, and escalating where necessary in a timely manner.

This is a temporary position until 9th May 2025 in our Wagga office. 

For more information on this position and business unit, view the role description and the information pack.
 

About you

You have worked for an established organisation providing customer service either face to face or over the phone. You’re process driven and able to ask the right questions to find a solution efficiently. You’re comfortable working against high volumes, flexible to work against a roster and technology savvy enough to learn multiple systems simultaneously. 
 

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. 

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

Regional candidates are encouraged to apply. This is a Hybrid+ role designed for people living in NSW’s regions or further away from the role’s listed home base. It combines virtual work with in-person days at your team’s home base.

What are you waiting for…? Connect with us.  Apply now!

Applications close: 11:59 pm Wednesday 5th February 2025.

For more information about this role, please contact CHRISTINA.PARK@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your

talent team member to arrange any adjustments to how you interact with us. 

Need some help with your application? Take a look at our application tips video series.

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