Senior Customer Attendant - Wellington Station

You enjoy helping and interacting with all kinds of people.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.
 

In this role, you'll:

Working in the frontline, you will ensure seamless customer experiences from handling passenger inquiries to assisting with travel bookings and luggage, especially when facilitating connections to regional services.

Responsible for overseeing daily station operations, including station presentation, cleaning, and maintenance, ticketing and revenue protection.

Prioritize safety standards to safeguard staff and passengers, proactively addressing any potential risks.

This permanent part-time role at Wellington Station working a minimum of 15 hours per week on a rotating shift work roster, from 12:15 pm to 3:15 pm Monday to Friday. Extended hours may be necessary at short notice.

The full-time rate of pay for this position is $1,325.15 per week. As a part-time employee, you will be paid on a pro-rata basis calculated on your agreed hours of work. You will also receive shift and penalty allowances, superannuation, and leave loading benefits for annual leave.

Please view the Role Description and the Information Pack and also watch the A day in life of a Customer Attendant video 

A Talent Pool will be created for current and future temporary and permanent, full-time, and part-time positions at Wellington Station over the next 18-month period. If you are deemed suitable at interview and a vacancy arises, you may be contacted and asked to complete pre-employment checks.
 

About you

• You are a customer service professional who can bring your experience of working under pressure on the frontline to the station and be the first point of contact on station when our passengers arrive.

• You are resilient and have outstanding interpersonal skills to provide clear and accurate instructions and can manage difficult conversations with a diverse range of people.

• You are confident in problem solving and can make prompt decisions whilst working alongside a variety of stakeholders in a safety focused operational environment

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

At NSW TrainLink, we help connect passengers all over NSW and beyond. Our regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories.

Our services support thriving regional communities and economies by helping people access the things that are important to them, and by bringing visitors to our stunning regions.
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Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This is an in-person, on-site role.

What are you waiting for…? Connect with us.  Apply now!

Applications close: 11:59 pm Thursday, 27th February 2025.

For more information about this role, please contact MAXINE.GREENSTREET@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us. 

Need some help with your application? Take a look at our application tips video series.