Customer Information Officer

You’re someone who wants to create outcomes that have a real impact on the people of NSW.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role, you'll:

• You will work as an integral part of this busy portfolio where you will be required work in shifts to manage customer operational response.
• You will build relationships with stakeholders in managing internal and external communication, these vital communications inform our station depots and staff.
• You will be based in our Rail Operations Centre, located in Alexandria, having an opportunity to be a crucial member on our control floor. 

For more information on this position and business unit, view the role description and information pack.

About you

• You will have demonstrated experience in managing multiple priorities and stakeholders at the same time, being able to adapt and problem solve from one moment to the next.
• Exceptional customer service skills are essential, alongside being able to provide clear, accurate and concise communication as the key parameter for this role is to manage ongoing customer information from service delays, track disruptions or any incident/ Emergency on NSW Train links.
• You will need a background in customer service and reservation systems in a operational environment.
• If you're after a vibrant hands-on role, where no shift will be the same, this is a perfect role for you. 

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

At Sydney Trains, our rail services keep Sydney moving by putting our customers at the centre of everything we do. We work with our local communities to deliver safe, timely and efficient rail services 24 hours a day, seven days a week.

Our trains and network are evolving to meet the needs of our customers now and well into the future. We’re continuing to integrate technological innovations that help us deliver a smarter and more sustainable network.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This role is hybrid-friendly, meaning you can mix in-person days at your team’s home base location with remote days. 

What are you waiting for…? Connect with us.  Apply now!

Applications close: 11:59 pm Friday 4 July 2025.

For more information about this role, please contact FRANCIS.WEN@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us. 

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