Business Analyst

You see the big picture, you’ve always worked on a grand scale, and now you’re ready to re-focus on grand impact.

You’re an innovative tech enthusiast who wants to explore and create cutting-edge solutions. You'll have the opportunity to be part of an expert team that improves technology experiences, shaping the digital landscape for a seamless future.

In this role, you'll:

Work closely with key stakeholders on leading edge technology that provides real time information to frontline staff at Sydney Trains. These systems help to streamline processes and assist front-line staff with managing operations and supporting our customers throughout their journey.

This role will see you work in a fast paced and agile environment with internal stakeholders & external vendors through the project lifecycle to develop and enhance digital tools based on customer needs.

Working in the Digital Products team, this is a permanent full time role and offers hybrid working, with the flexibility to work from home whilst attending the office one or two days a week located at Burwood NSW. Flexibility to travel across the Sydney Trains & Intercity network is required depending on business requirements.

For more information on this position and business unit, view the role description and information pack. 

About you

As a Business Analyst you will have proven experience performing analysis of business problems in order to define business and technical requirements, and support in the design and testing of fit for purpose solutions. You will also have the ability to provide process & change management support.

Your key areas of expertise will include; engaging, collaborating and developing sound relationships with business users and subject matter experts, managing workshops with front-line staff to gather & analyse requirements, develop and/or update documentation to support decision making and benefit realisation, map current & future state processes, manage requirements traceability across all phases of a project, assist stakeholders and business users to develop test cases and scenarios for User Acceptance & Pilot Testing and present solutions to senior stakeholders within the organisation.

Ideally, you will have a technical background delivering digital solutions or iOS client applications for internal stakeholders. You will also have a strong focus of delivering positive outcomes in a customer environment.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

At Sydney Trains, our rail services keep Sydney moving by putting our customers at the centre of everything we do. We work with our local communities to deliver safe, timely and efficient rail services 24 hours a day, seven days a week.

Our trains and network are evolving to meet the needs of our customers now and well into the future. We’re continuing to integrate technological innovations that help us deliver a smarter and more sustainable network.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This role is hybrid-friendly, meaning you can mix in-person days at your team’s home base location with remote days. 

What are you waiting for…? Connect with us.  Apply now!

Applications close: 11:59 pm Wednesday, 23rd July 2025.

For more information about this role, please contact JAGADEESH.SETHURAMAN@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us. 

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