Operations Manager Recovery at Work

If you’re after impact, there’s no other organisation in Australia that delivers work on this scale.

You take health and safety as seriously as we do. You're passionate about being part of a team that delivers impactful health and safety outcomes so that everyone goes home safely every day.

In this role, you'll:

Be working within the Injury and claims management team, where you will lead, mentor and provide operational direction to a team of 15 injury and claims professionals. You will be supported by 2 Team Leaders.

You will also ensure the effective and efficient delivery of recovery at work services in compliance with NSW legislation, State Insurance Regulatory Authority (SIRA) and Insurance & Care NSW (iCare) requirements, in line with Transport for NSW business processes.

You will assist your Team Leaders to provide support across Transport for NSW in the self-insured and Treasury managed fund (TMF) environment. You will mentor and upskill your team to ensure we are effectively getting our injured employees back to work utilising proactive early intervention strategies.

You will also have a strong focus on business performance improvement that will result in reductions in claims costs and minimisation of time lost through injury for the client agencies.

For more information on this position and business unit, view the role description and information pack.

About you

You are an experienced return to work or injury management professional who has strong leadership experience within a large and complex organisation. You will also have an allied health background and qualifications.

You will have demonstrated experience in managing and leading teams in both compensable and non-compensable matters.

You will have excellent stakeholder engagement skills as this role will see you collaborating with insurers, regulators and internal stakeholders. You will have exceptional communication, both written and verbal, and be able to speak and mentor with influence.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. 

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This role is hybrid-friendly, meaning you can mix in-person days at your team’s home base location with remote days. 

What are you waiting for…? Connect with us.  Apply now!

Applications close: 11:59 pm Monday, 21 July 2025.

For more information about this role, please contact HALAY.ALKOZAI@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us. 

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