Senior Claims Advisor (Temporary Opportunity up to 6 months)

You’re agile, keen and open to meaningful work and opportunities that come your way.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role, you'll:
Work as part of a team responsible for developing integrated marketing plans and communication that support operational developments, disruptions and launch of new projects. You will ensure audience identification, messaging, channel plans, brand alignment and evaluation metrics are clearly defined.

 
You will proactively build rapport and provide high level stakeholder engagement, to source relevant information efficiently. This is a hands on, fast pace and high volume position with strong operational duties.

This iYou will join the high performing Workers Compensation team as a Senior Claims Advisor. Using your expertise in workers compensation legislation, you’ll manage complex Legal and Psychological claims end to end while providing compassionate service to all customers. You will regularly liaise with treatment providers, doctors and injured workers.

As a Senior Claims Advisor, you will provide coaching and mentorship to Claims Advisors where required and actively contribute to process improvement opportunities where you see fit.

This is temporary opportunity up to 6 months at this stage. You will be based from our Burwood Office location however there are hybrid working arrangements in place with a mixture of office and home days.

Please click here to view a copy of the position description.s a temporary opportunity until 17/07/2026. You will be based in our 231 Elizabeth St, CBD office.

For more information on this position and business unit, view the role description and information pack.

About you
• You’re a Workers Compensation professional ideally with at least 3 years’ experience in workers compensation claims management.

• You have experience managing Legal and Psychological claims end to end.

• You have an understanding of NSW Legislation and excellent communication and customer service skills.

• You have a demonstrated ability to provide best practice advice on claims and injury management to stakeholders at all levels.

• Allied health background – not essential but highly desired

Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. 

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This role is hybrid-friendly, meaning you can mix in-person days at your team’s home base location with remote days. 

What are you waiting for…? Connect with us.  Apply now!

Applications close: 11:59 pm Tuesday 29th July 2025.

For more information about this role, please contact CHRISTINA.PARK@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us. 

Need some help with your application? Take a look at our application tips video series.

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