Shared Services Officer

You’re agile, keen and open to meaningful work and opportunities that come your way.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role, you'll:
Joining a high performing team, (Procurement Team) within our Transport Shared Services Service Centre based in Dubbo. You will service a variety of Internal and external staff via telephone, live chat and email. You’ll manage yourself to work through high volumes of enquiries, adhere to set processes and share best practice across the team.
 
You will act as the first point of contact across multiple customer service channels adhering to processes, providing prompt and proactive customer service, processing transactions, and escalating where necessary in a timely manner.

There are two temporary positions available with different end dates. Please confirm if you’d like to be considered for one or both.

Position 1 - End date: 19/12/2025

Position 2 - End date: 30/09/2025

We will also be creating a talent pool, where you can be considered for other vacancies within the next 18 months.

For more information on this position and business unit, view the role description and information pack.

About you
You have worked for an established organisation providing customer service either face to face or over the phone. You’re process driven and able to ask the right questions to find a solution efficiently. You must be comfortable working against high volumes, flexible to work against a roster and technology savvy enough to learn multiple systems simultaneously.

Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. 

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This role is hybrid-friendly, meaning you can mix in-person days at your team’s home base location with remote days. 

What are you waiting for…? Connect with us.  Apply now!

Applications close: 11:59 pm Thursday 10th July 2025.

For more information about this role, please contact CHRISTINA.PARK@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us. 

Need some help with your application? Take a look at our application tips video series.

#LI-Hybrid
#reghyb