Customer Administration Officer (Temporary Opportunity up to 6 months)

You want to play a part in making NSW a better place to work, live and travel.

Work in an organisation based on purpose, structure and process. You know that to make a meaningful contribution to our community and economy, there needs to be diligence in our operations.

In this role, you'll:

be working as part of the Customer Performance and Improvement team delivering safer system outcomes for customers of NSW.

This role will see you process a specialised range of registration and licence products and services including the release of information and certificates from information held in related systems via DRIVES.

You will liaise with multiple stakeholders including the general public and other government agencies and organisations.

Please note that this role is a temporary full-time role until 19.1.26 office based in Grafton.

For more information on this position and business unit, view the role description.

About you

Your solid analytical skills will ensure that you provide the correct information to customers by using your ability to explore with the customer what they are seeking ensuring that you provide them with the correct information.

You are able to understand legislation and ensure that you are providing information to those who are permitted to have it.

You are regarded as an organised person who is able to balance a high work volume with a variety of work priorities. You also enjoy working in a collaborative, supporting team environment. 

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. 

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

Regional candidates are encouraged to apply. This is a Hybrid+ role designed for people living in NSW’s regions or further away from the role’s listed home base. It combines virtual work with in-person days at your team’s home base.

What are you waiting for…? Connect with us.  Apply now!

Applications close: 11:59 pm 12th June 2025.

For more information about this role, please contact SHARON.SORENSEN@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us. 

Need some help with your application? Take a look at our application tips video series.