Licence Review Officer (10 Months Temporary Opportunity)

You put people at the heart and take pride in the impact of your work.

You’ll have the opportunity to use your expertise in communication, problem-solving, empathy and conflict resolution to help thousands of people every day.

In this role, you'll:

Be working as part of a team delivering the medical review program for all NSW Driver Licence holders and ensuring drivers remain fit and proper to hold such a licence. You will be involved in high volume work reviewing medical reports, referring to standards and legislation and liaising with stakeholders including, doctors, specialists, the general public and people within Transport for NSW.

This role will see you contribute to the safety of NSW roads while developing an understanding of the specific rules and legislation which applies to drivers, both private and commercial while developing relationships with a variety of stakeholders.

You will navigate the various enquiries and use appropriate legislation and rules to provide advice to ensure that all are addressed in a timely and efficient manner providing the best possible outcome for all parties in a high volume environment.

This is a fast paced role which is office based in Grafton.

Please note this is a full-time Temporary Fixed Term role up to 10 months)

For more information on this position and business unit, view the role description.

About you

Your strong communication and customer service skills, empathy and ability to understand and interpret legislation formed across your career in roles where you have liaised directly with the general public will see you equipped with some of the important skills and attributes which you will bring to provide helpful and professional advice leading to successful, timely outcomes. 

You're recognised as a team player who is adaptable and flexible, skilled at working in a high volume, pressure environment, experienced in prioritising work, understanding and interpreting legislation or rules and policies.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This role is hybrid-friendly, meaning you can mix in-person days at your team’s home base location with remote days. 

What are you waiting for…? Connect with us.  Apply now!

Applications close: 11:59 pm Tuesday 10 June 2025.

For more information about this role, please contact SHARON.SORENSEN@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us. 

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