Shared Services Support Officer

You’re agile, keen and open to meaningful work and opportunities that come your way.

You know that to make a meaningful contribution there needs to be connection and collaboration across the teams. Here’s your opportunity to help our people make a big impact.
 

In this role, you'll:

You’ll be part of the People Services team servicing a variety of Internal and external staff via telephone, live chat and email. You’ll manage yourself to work through high volumes of enquiries relating to HR services, adhere to set processes and share best practice across the team. 
You will act as the first point of contact across multiple customer service channels adhering to processes, providing prompt and proactive customer service, processing transactions and escalating where necessary in a timely manner.

This is a fixed term position of up to 9 months with the potential to be extended. 

For more information on this position and business unit, view the role description, or view the information pack. 
 

About you

• You must have experience working for an established organisation providing customer service either face to face or over the phone.

• You’re process driven, inquisitive and able to ask the right questions to find a solution autonomously

• You must be comfortable working against high volumes, flexible to work against a roster and technology savvy enough to learn multiple systems and applications simultaneously.  

• Experience supporting HR processes will be highly regarded but isn’t essential.
 

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. 

Join us
 

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This role is hybrid-friendly, meaning you can mix in-person days at your team’s home base location with remote days. 

What are you waiting for…? Connect with us.  Apply now!

Applications close: 11:59 pm Thursday 27th March 2025.

For more information about this role, please contact CHRISTINA.PARK@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your

talent team member to arrange any adjustments to how you interact with us. 

Need some help with your application? Take a look at our application tips video series.

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