Senior Manager Business Architecture & Optimisation

You can influence outcomes and meet diverse challenges.

Here's your chance to design and deliver efficient, customer-focused services that also enhance accessibility, sustainability and overall quality of living for more people than you've imagined.

In this role, you'll:

In this role, you’ll design and embed the frameworks, systems, and connections that strengthen organisational performance, resilience, and risk-informed planning across one of Australia’s largest public sector organisations to inform enterprise wide transformation.

You will be a key leader within Transport’s newly established internal consulting function, driving business architecture, operating model optimisation, and continuous improvement initiatives. Your work will influence strategic decision making, uplift capability maturity, and deliver measurable business outcomes.

Day to day, you’ll develop and maintain the enterprise frameworks that guide business architecture, process design, and governance. You’ll partner closely with divisions and senior executives—using workshops, scenario planning, and insight-driven analysis to align capabilities, optimise workflows, and ensure operating models are scalable and effective.

You’ll also lead high impact programs of work that embed resilience, strengthen decision-making, streamline processes, and foster a connected, high performing organisation. Managing third party vendors, applying Lean methodologies, and ensuring adherence to enterprise design principles will all be key to your success.

In your first 12 months, you’ll establish a clear, organisation wide business architecture framework that links strategy to operations, deliver early transformation wins, and build the foundations for a consistent, enterprise-aligned approach to business architecture and performance optimisation.

For more information on this position and business unit, view the role description and <information pack>.

About you

You are an experienced business architecture and operating model leader with a track record of shaping enterprise wide transformation in large, complex organisations. You understand how to design the systems, frameworks, and governance that keep a business of this scale running seamlessly for employees and customers.

You bring:

•  10+ years’ experience driving business architecture and major transformation initiatives, ideally in complex or multi-divisional organisations.

•  Proven capability in business strategy and operating model design, including planning, capability alignment, and embedding risk- and resilience focused approaches.

•  Deep consulting expertise, with strong facilitation skills to lead high-impact workshops, scenario planning, and executive-level engagement that drives alignment and action.

•  Demonstrated people leadership capability, including coaching and developing craft capability across business architecture, CX, service design, or related disciplines.

•  Experience partnering across enterprise functions to deliver integrated frameworks, systems, and continuous improvement outcomes.

•  Strong vendor and partner management experience, ensuring high-quality delivery and alignment to enterprise standards.

•  Demonstrated application of Lean Six Sigma or similar methodologies to deliver measurable performance uplift, and familiarity with frameworks such as BizBok.

•  Experience developing operating models that enhance organisational resilience, capability maturity, and risk-informed planning.

You thrive in environments where you can shape the way work gets done, influence senior leaders, and deliver meaningful, organisation wide impact.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. 

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This role is hybrid-friendly, meaning you can mix in-person days at your team’s home base location with remote days. 

What are you waiting for…? Connect with us.  Apply now!

Applications close: 11:59 pm Sunday 30 November 2025.

For more information about this role, please contact SANDRA.FEENEY@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us. 

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