Senior Salesforce Functional Analyst (Up to 11 Months Temporary Opportunity)

Organisation/Entity: Transport For NSW

Job category: Projects

Job location:

Macquarie Park, NSW, AU, 2113

Job reference number: 101079

Employment type: Fixed Term Full-Time

Salary range: $158393.0-$177399.0

You excel at connecting the dots as a problem solver, ensuring the seamless delivery of reliable services from beginning to end.

If finding complex technological solutions is your game, we've got the team for you. You're going to help us create seamless operations that result in efficiency for millions of customers.

In this role, you'll:

Be part of a dynamic and collaborative support-focused CRM Practice (BAU) team as a Senior Salesforce Functional Analyst.

Your role maintains all components of Salesforce applications (25+), continuously assessing the systems to keep abreast of new technologies and applying this knowledge to meet organisational objectives.

Your role works closely with the customers to provide support, managing pain points, and deliver continuous improvements. The main responsibilities for this role are, but not limited to:

· Act as the primary contact for assigned Salesforce application(s), providing technical expertise and best practice guidance and hands-on technical support to the customers and stakeholders

· Analyse and translate both functional and non-functional requirements to a quality solution design and system specifications

· Hands-on involvement in developing Salesforce solutions to the agreed requirements and specifications

· Conduct verification, debugging and testing in lower environments to deliver stable and functional application that performs to documented requirements

· Maintain accurate system bug tracking data and all related systems documents to monitor their compliance to agreed quality standards

· Work with Transport's governance teams to ensure compliance with industry standards, legislative requirements and Transport policies, collaborate with other internal Transport teams and external vendors, for change implementation

For more information, please click here to view a copy of the role description

About you

You possess at least 5 years of experience as a Functional Analyst within Salesforce ecosystem along with demonstrated experience in Services Cloud and Customer experience portals. You have been administrating Salesforce applications, including account management, data management and all basic platform configurations also implementing configuration-based Salesforce solutions, including UIs, Flows, Customer Experience portals. Along with these technical skills, the following will set you up for success:

· Ability to troubleshoot issues, often requiring tracing through Apex codes and Flows

· Strong communication and customer support skills, with a can-do attitude

· Strong experience in the code-level development of Salesforce solutions, including Apex triggers, complex Flows, REST APIs, managing projects with 5+ team members, or managing a team

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This is an in-person, on-site role.

What are you waiting for…? Connect with us. Apply now!

Applications close: 11:59 pm Tuesday, 29 July 2025

For more information about this role, please contact SHEFALI.UPPAL@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.

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