Drives Help Desk Officer

You’re excited by opportunities to explore your potential and try something new.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role, you'll:

Be working as part of a team delivering on-line support to DRIVES users, you will be analysing, investigating and resolving system application problems.

This role will see you providing high level advice relating to the operation of the DRIVES software to a wide variety of users including Service NSW and other government agencies in a timely efficient manner.

You will provide excellent customer service by investigating and analysing errors and anomalies and providing advice on how to navigate these in a challenging high-volume environment.

Please note that this is a full-time role for 12 months and is office based in Newcastle 5 days pw.

Previous applicants do not need to apply.

For more information on this position and business unit, view the role description.

About you

Your DRIVES experience and ability to communicate well at all levels to a variety of stakeholders internal and external, gained while working in an environment where you have used DRIVES on a daily basis while providing customer service, will see you equipped with the basic essential requirements of the role, enabling you to build upon these skills contributing to the overall safety of the people of NSW.  You're recognised as a DRIVES guru, skilled at analysing and investigating issues, and ideally experienced in customer service in a regulatory environment with the ability to interpret and apply legislation.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. 

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This is an in-person, on-site role.

What are you waiting for…? Connect with us.  Apply now!

Applications close: 11:59 pm Wednesday 30 July 2025.

For more information about this role, please contact SHARON.SORENSEN@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us. 

Need some help with your application? Take a look at our application tips video series.

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