Shared Services Support Officer

You’re agile, keen and open to meaningful work and opportunities that come your way.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.
 

In this role, you'll:

You’ll be part of the Finance Team under the Corporate Services division. You’ll be part of a high performing team working out of the Newcastle Service Centre managing general updates, processing sales orders, journals and month end support.

You will act as the first point of contact across multiple customer service channels where you’ll adhere to processes and practice customer service to deliver positive outcomes.

This is a temporary position until 19th December 2025 based in our Newcastle service centre.

For more information on this position and business unit, view the role description and information pack.
 

About you

You have experience working in a contact centre setting to provide Customer Service, Administration and Finance related assistance. You can follow strict processes, comfortable working against high volumes of work and working across multiple systems simultaneously.

You must be able to travel to work from the Newcastle at least three times a week.
 

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. 

Join us
 

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This role is hybrid-friendly, meaning you can mix in-person days at your team’s home base location with remote days. 

What are you waiting for…? Connect with us.  Apply now!

Applications close: 11:59 pm Monday 12th May 2025.

For more information about this role, please contact CHRISTINA.PARK@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your

talent team member to arrange any adjustments to how you interact with us. 

Need some help with your application? Take a look at our application tips video series.

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