Area Manager

You enjoy solving problems in a complex environment to deliver the best outcomes for millions of people.

Work in an organisation based on purpose, structure and process. You know that to make a meaningful contribution to our community and economy, there needs to be diligence in our operations.
 

In this role, you'll:

This role is critical in ensuring the consistent delivery of high-quality services that contribute to Sydney Trains’ operational excellence and customer satisfaction. Operating in a complex and fast-paced environment, you will be responsible for overseeing workforce planning, rostering, and operational assignments, with a strong focus on safety, performance, and service delivery.

As an Area Manager in Fleet Customer Experience you will lead a diverse and geographically dispersed team across multiple locations, across our maintenance yards, stabling yards, and station locations. Requiring a hands-on and strategic leadership approach. Your ability to drive key initiatives, foster a high-performing culture, and manage change will be vital to your success in this role.

The position involves variable hours, including on-call and shift work, and demands the ability to respond to dynamic operational requirements while ensuring service continuity and the achievement of key performance indicators.

For more information on this position and business unit, view the role description and information pack.
 

About you

Your high level written and verbal communications skills will have seen you delivering results within a customer centric business environment – ideally involving the management of cleaning outcomes within a rail or similar industry.

You’re recognised as being a strong problem solver with the proven ability to resolve operational issues that have daily time constraints.  This will accompany your interpersonal skills to deal with stakeholders and external contractor groups whilst managing a multifaceted team.
 
This is an Award RC5 Permanent Full-Time, based at the Mortdale Maintenance centre, working Day shifts onsite typically 8am to 4pm. The role will also cover other Stabling yards, Maintenance centres and stations. This will include Bondi Junction Station, Central Station, Revesby Station, Waterfall Station, Cronulla Station, Macdonaldtown Stabling Yard and the home base - Mortdale Maintenance Centre.
 

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

At Sydney Trains, our rail services keep Sydney moving by putting our customers at the centre of everything we do. We work with our local communities to deliver safe, timely and efficient rail services 24 hours a day, seven days a week.

Our trains and network are evolving to meet the needs of our customers now and well into the future. We’re continuing to integrate technological innovations that help us deliver a smarter and more sustainable network.
 

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This is an in-person, on-site role.

What are you waiting for…? Connect with us.  Apply now!

Applications close: 11:59 pm Sunday 20th April 2025.

For more information about this role, please contact PAUL.HOLLINGTON@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us. 

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