Customer Enquiry Officer (Temporary Opportunity up to 12 months)

You put people at the heart and take pride in the impact of your work.

Work in an organisation based on purpose, structure and process. You know that to make a meaningful contribution to our community and economy, there needs to be diligence in our operations.

In this role, you'll:

Be working as part of a team delivering timely and accurate information and advice relating to regulatory programs.

This role will see you act as the first point of contact for customers and external stakeholders and as a liaison with internal customers and subject matter experts to provide information which complies with relevant Divisional policies and Regulations.

You will respond to customer issues and inquiries in a timely manner via phone and email working to tight deadlines in a high-volume front-line environment.

Please note this is an office-based role in Parramatta 5 days pw.

This is a full-time Fixed Term role to 30 June 2026

For more information on this position and business unit, view the role description.

About you

Your strong customer service skills and ability to communicate with people at all levels and explain clearly, relevant regulation and legislation formed across your work in government or regulatory environments will see you equipped with the ability to lead to achieve the deliverables of this role.  You're recognised as a problem solver, skilled at working to tight timeframes in a high-volume environment, experienced in undertaking research, analysis of policy, procedures and legislation to resolve enquiries and complaints.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. 

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This is an in-person, on-site role.

What are you waiting for…? Connect with us.  Apply now!

Applications close: 11:59 pm Monday 21 April 2025.

For more information about this role, please contact SHARON.SORENSEN@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us. 

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