Customer and Data Support Officer

You're passionate about a career delivering solutions that impact millions.

You're all about the detail and this role will allow you to drive evidence-based decision making to optimise systems and efficiency, not just for the business but for our customers too. It's data and research with impact you can see.
 

In this role, you'll:

Join TFNSW within the Safety, Policy, Environment & Regulations Division where you will work in the Road Safety Regulation Team as a Customer & Data Support Officer.

You will be tasked with resolving data irregularities, DRIVES system anomalies, and defect notice issues, and all matters encompassed by stakeholders participating in the Common Expiry Date scheme.  

You will support the administration and end to end delivery of the Common Expiry Date scheme to provide a timely and consistent customer experience, whilst administering the Customer Action Management System (CAMS) within DRIVES to manage customer access to high-risk transactions.

You will support investigations into issues concerning the DRIVES database to support the integrity of DRIVES access and records, and you will investigate, analyse, resolve enquiries and complex matters relating to information recorded on the DRIVES database using both SQL forms and DRIVES to maintain the provision of customer transactions.

This is a Grade 6 Permanent opportunity ($101k to $112k + Super) where you will be required to work in the office located at Parramatta, NSW.

For more information, you can view the role description and information pack.
 

About you

Detailed knowledge of registration and licensing policies and procedures.

Extensive experience in the DRIVES system.

Meet Australian Government Security Vetting Agency requirements and be able to maintain a minimum NV1 security vetting clearance.
 

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us
 

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This role is hybrid-friendly, meaning you can mix in-person days at your team’s home base location with remote days. 

What are you waiting for…? Connect with us.  Apply now!

Applications close: 11:59 pm 22nd April 2025.

For more information about this role, please contact NICHOLAS.BRADY@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your

talent team member to arrange any adjustments to how you interact with us. 

Need some help with your application? Take a look at our application tips video series.

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