Processing Officer Licence Programs (6 Months Temporary Opportunity)

You’re someone who wants to create outcomes that have a real impact on the people of NSW.

Work in an organisation based on purpose, structure and process. You know that to make a meaningful contribution to our community and economy, there needs to be diligence in our operations.

In this role, you'll:

Undertake a diverse range of activities including ensuring that regulatory program applicants meet eligibility requirements, providing support for regulatory program providers and participants, and liaising with various stakeholders internal and external to TfNSW.

You will provide a high level of quality customer service in a regulatory environment and maintain databases for multiple accreditation and licence schemes. This will include entering new and updated customer and account information into various TfNSW systems, ensuring optimal levels of accuracy in a high-volume environment.

Please note this is a full-time Fixed Term Contract to 31 December 2025.

For more information on this position and business unit, view the role description.

About you

You are an enthusiastic self-starter who can provide a high level of customer service by providing accurate information and efficient delivery of regulatory processes. Your high proficiency with, or demonstrated ability to learn to use, a wide range of IT and customer relationship management systems including Salesforce and Microsoft Office applications will be utilised in this role.

Your strong problem solving, and customer service skills will ensure timely responses to a wide range of internal and external stakeholders. 

You will be someone who thrives in a changing and dynamic team environment and be confident in sharing your knowledge with others. You will use your experience in developing, documenting and refining processes, as well as your keen eye for detail, to provide a high level of accuracy.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. 

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This role is hybrid-friendly, meaning you can mix in-person days at your team’s home base location with remote days. 

What are you waiting for…? Connect with us.  Apply now!

Applications close: 11:59 pm Tuesday 8th July 2025.

For more information about this role, please contact SHARON.SORENSEN@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us. 

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